Customer Liason/Reporting and Analytics

Company: Ricoh
Location: Schaumburg
Posted on: January 8, 2021

Job Description:

POSITION PROFILEThe Customer Liaison position is assigned to key customer sites. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to determine the best way to meet current and future needs and for building a positive relationship with the customer in order to grow the account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Will maintain a high level of customer interaction with a focus on growing volume and new business for the site. In some cases this position may also be responsible for technical support for equipment, production and job requirements. This is an exempt position that requires specific customer knowledge.JOB DUTIES AND RESPONSIBILITIES

• Interface with customers to manage higher-level work or job requirements requiring a specific production knowledge or skill.
• May serve as on-site/off-site sales coordinator.
• Performs other duties as assigned.QUALIFICATIONS (Education, Experience, and Certifications)Typically Required:
  • Requires 5+ years experience in a related field.
  • Requires experience in operation of the most advanced machines, performing complex jobs.
  • Customer Service experience is required.At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.

Keywords: Ricoh, Schaumburg , Customer Liason/Reporting and Analytics, Advertising , Schaumburg, Illinois