Account Manager
Location: Buffalo Grove
Posted on: June 23, 2025
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Job Description:
A manufacturing company in Buffalo Grove is looking for a
talented Customer Service Representative. They are committed to
creating an environment where employees feel valued, supported, and
empowered to succeed. If you're ready to bring your passion for
service to a company that values you, this may be the job for you!
Responsibilities: Respond to customer inquiries via phone and
e-mail. Enter customer orders received via EDI, e-mail and the
website. Resolve customer concerns and escalate issues to
appropriate departments when necessary. Expedite requests for early
product shipment when quoted delivery is unacceptable. Coordinate
with the Logistics team to ensure timely and accurate delivery of
orders. Collaborate with the Purchasing team to address product
availability and stock-related inquiries. Document and contact
customers with any change to order status. Assist with
troubleshooting common issues and follow up to ensure resolution.
Identify customer needs and provide proactive solutions to improve
their experience. Collaborate with team members to share insights
and develop better processes. Skills and Qualifications: Strong
verbal and written communication skills. Problem-solving abilities
with a detail-oriented mindset. Ability to multi-task, prioritize,
and manage time effectively. Ability to work effectively on a team.
Proficiency in MS Office and familiarity with ERP systems / IFS
preferred. 5 years related experience. Fluent in French (preferred)
Beacon Hill is an equal opportunity employer and individuals with
disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or
conviction records will be considered for employment in accordance
with the Los Angeles County Fair Chance Ordinance for Employers and
the California Fair Chance Act. If you would like to complete our
voluntary self-identification form, please click here or copy and
paste the following link into an open window in your browser:
https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form
is voluntary and will not affect your opportunity for employment,
or the terms or conditions of your employment. This form will be
used for reporting purposes only and will be kept separate from all
other records. Company Profile: Founded by industry leaders to set
a new standard in search, career placement and flexible staffing,
we deliver coordinated staffing solutions with unparalleled
service, a commitment to project completion and success and a
passion for innovation, creativity and continuous improvement. Our
niche brands offer a complete suite of staffing services to
emerging growth companies and the Fortune 500 across market
sectors, career specialties/disciplines and industries. Over time,
office locations, specialty practice areas and service offerings
will be added to address ever changing constituent needs. Learn
more about Beacon Hill and our specialty divisions, Beacon Hill
Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill
Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by
visiting www.bhsg.com . Benefits Information: Beacon Hill offers a
robust benefit package including, but not limited to, medical,
dental, vision, and federal and state leave programs as required by
applicable agency regulations to those that meet eligibility. Upon
successfully being hired, details will be provided related to our
benefit offerings. We look forward to working with you. Beacon
Hill. Employing the Future (TM)
Keywords: , Schaumburg , Account Manager, Customer Service & Call Center , Buffalo Grove, Illinois
