Senior Customer Operations Manager
Location: Pleasant Prairie
Posted on: June 23, 2025
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Job Description:
Senior Customer Operations Manager Kenosha Branch 12355 Uline
Way, Kenosha, WI 53144 Fast, friendly, and customer-focused –
that’s what makes Uline’s customer service legendary! As a Senior
Customer Operations Manager, continue this legacy by empowering our
team to minimize order delays and deliver the exceptional
experience our customers love. Better together! This position is
on-site, and we are looking for people who share our passion.
Position Responsibilities Manage Backorder and Custom / Drop-Ship
operations, focusing on quality, speed and accuracy. Guide leaders
in analyzing department results for trends and improvement
opportunities. Track and report gross profit, return, vendor
performance and customer feedback metrics. Work with other Uline
teams to enhance customer service processes and identify new
product opportunities. Build strong vendor relationships to resolve
issues quickly and enhance service quality. Minimum Requirements
Bachelor’s degree. 5 years of experience in Customer Service or
Product Management, including 2 years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft
Office. Travel to Uline’s North American branches and to vendors.
Benefits Complete health insurance coverage and 401(k) with 6%
employer match that starts day one ! Multiple bonus programs. Paid
holidays and generous paid time off. Tuition Assistance Program
that covers professional continuing education. Employee Perks Café
featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities. About Uline Uline, a
family-owned company, is North America’s leading distributor of
shipping, industrial, and packaging materials with over 9,000
employees across 13 locations. Uline is a drug-free workplace .
EEO/AA Employer/Vet/Disabled LI-CB2 CORP (IN-PPCS)
Keywords: , Schaumburg , Senior Customer Operations Manager, Customer Service & Call Center , Pleasant Prairie, Illinois
