Adult Services Associate -NIC

Company: Naperville Public Library
Location: Naperville
Posted on: February 18, 2026

Job Description:

Job Description Job Description Salary: $19.50/hr POSITION SUMMARY TheAdult Services Associateprovides reference and Readers Advisory services and technologyassistanceto Library customers. Supports staff in managing collections and conducting programs. Promotes Library resources, programs, and services. RESPONSIBILITIES Assistscustomers with a broad spectrum of resources, including print, electronic and digital online resources. Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff. Provides training and guidance to customers and staff, providing support one on one and occasionally with groups in classroom settings. Usesrelevant computer software to access information, answer questions, and perform daily tasks. Stays current with adult and teen literature, relevant technology, and library trends. Provides reference and Readers Advisoryassistanceto customers, including topical research and material location. Assistsand occasionally leads presentations of library programs. Assembles and arranges displays of public information, bulletin boards, books, and other library materials. May process, track, and report Interlibrary Loan (ILL)requests;may serve as contact person for ILL services. Mayperiodically serve as PersonInCharge (PIC), providing support for employees, customers, and facility issues. Assists Librarians with collection management following established guidelines. Prepares reports and statistics for review asrequested. Proactivelyparticipatesin outreach activitiesand eventswith Library partners. Works with volunteers to assign and review tasks. Troubleshoots and resolves minor computer hardware and software problems. Attends professional development opportunities. KNOWLEDGE/SKILLS/ABILITIES Proficient in relevant computer software programs such as Microsoft Office and Outlook. Strong technology skills to assist with technology classes for customers and staff training. Familiar with current operating systems: Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), cloud storage (including OneDrive and Google Drive. Demonstrates exceptional customer service, providing qualityassistanceto vendors, customers, and staff. Ability to effectively provide referenceassistanceand instruction services. Demonstrates strong verbal,writtencommunicationand interpersonalskills ;working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds. Ability to successfully lead programs and give presentations. Uses problem solving skills indeterminingpriorities, findingtimelysolutions to departmental or system-wide issues. Service-oriented with the ability toestablishand maintain effective relationships with staff and the public. Successfully supports and/or collaborates on projects and programs with staff members. Takesresponsibility for consistent completion and follow-up on all tasks. Responsive to change anddemonstratesadaptability. Maintains a positive approach while doing daily tasks and when faced with adversity. Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers. EDUCATION/EXPERIENCE/QUALIFICATIONS Bachelors degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience. Bilingualproficiencya plus. PHYSICAL DEMANDS/WORK ENVIRONMENT Communicate with staff and customers in person, via email and over the phone. May require either being in a stationary position or moving about for prolonged periods. Moves equipment or library materials weighing up to 35 lbs. Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations. DETAILS The benefits of this position at the Naperville Public Library include: Annual Vacation Accrual: 2 weeks per year. Holidays: 7 days per year. Annual Sick Accrual: 12 days per year. Up to 5 Personal Days per calendar year prorated based on the hiring date. Illinois Municipal Retirement Fund (Pension Plan). 12 weeks paid parental leave. Training and development opportunities. WORK SCHEDULE: Monday 9 a.m. - 5 p.m. Tuesday OFF Wednesday 5 - 9 p.m. Thursday 12 - 5 p.m. Friday OFF Every 7th Fri. 5 - 9 p.m. Every 4th weekend Hours vary * Schedules are subject to change. To learn more about us, go tohttps://www.naperville - lib.org/jobsandDiversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

Keywords: Naperville Public Library, Schaumburg , Adult Services Associate -NIC, Customer Service & Call Center , Naperville, Illinois