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Senior National Network Incident & Problem Engineer

Company: US Cellular
Location: Schaumburg
Posted on: March 22, 2020

Job Description:

Senior National Network Incident & Problem Engineer - ENG001366 Drives, supports and facilitates Incident and Problem Management functions in a 24 x 7 x 365 environment following the best ITIL practices framework as implemented for U.S. Cellular-- to heighten stability of the production environment. Provides guidance to teams for high impact business incidents related to disruptions for all U.S. Cellular-- networks/systems and lead all incident communication to all levels of the organization up to & including C Level executives and ext business partners. Drives and owns analysis of problems, ensures root causes and ensures problems are identified and implemented to protect the USCC network from future reoccurrences of the incident!

  • Lead multi-functional teams and vendors through the Critical Outage Review investigation consisting of incident reviews, root cause analysis, identification of remediation actions and hold them accountable for completion of corrective actions of all identified problems.
  • Responsible for driving resolution, tracking and reporting of chronic problems through the U.S. Cellular-- chronic processes thus increasing network availability and schedule and facilitate reoccurring chronic meeting with appropriate internal U.S. Cellular-- organizations.
  • Showing high-impact skills in communication using different media forms from telephony, email and face-to-face for training, progress meetings and other relative functions related to the health of the US Cellular-- Operational network.
  • Design and develop processes, standards, techniques and tools to support Problem, Incident & Change Management Teams.
  • Run, improve, and provide ongoing training to team members, support teams and business partners relative to processes, procedures, and network platform management systems through the Incident, Problem, and Management of Change processes and tools.
  • Build and maintain relationships and communication channels between internal NNO teams, all other organizations outside of the NNO and external business partners.
  • Provide trending and analysis reporting for all network systems within our network for Incident, Problem & Change Management activities.
  • Lead and facilitate the restoration efforts and perform as 2 level escalation point for all high impact incidents in a 24/7/365 environment for our Operational Network, a critical facility with direct impact on the customer experience, regulatory compliance, and company financials
  • Handle incident, problem and change related management communications across USCC up to and including C-level executives.
  • Responsible for leading meetings, collecting data from engineering multi-functional teams as well as being the liaison for engineering! Bachelor's Degree in a relevant field and 7 years relevant network/systems experience with 5-7 years of Incident/Problem Management or relevant experience. ITIL Authority or Six Sigma Certified required Demonstrates a strong understanding of wireless telecommunications, data, and enhanced services networks and demonstrated excellent interpersonal communications and complex problem solving.Advanced written and verbal communications skills including the ability to develop presentations and present to senior managementTechnical/Equipment - Aptitude & Knowledge:Mobile Network Technology (LTE, EVDO & 1X). 1x Infrastructure Systems (ALU and Motorola MMSC, SMSC). 1X Enhanced Services (MMS, SMS, BREW and other services). Voice Mail Systems ( Alcatel Lucent Anypath). Security Infrastructure (Pal Alto Firewalls). Mobile Switching Systems (Ericsson NBSS, Alcatel-Lucent 5ESS and ECP). Network Equipment (Cisco ATM Switching, Router devises, catalyst). Data Networks Routing Systems/Protocols (MPLS, VoIP, Packet MSC). Multiplexing and DACS Equipment (CAC, Tellabs, Alcatel-Lucent, Eastern Research). Microwave Equipment (Harris, Alcatel-Lucent, Lynx). Tekelec STP's & SS7 Protocol. Knowledge of and experience with circuit testing preferred (Metro Ethernet circuit knowledge & testing a plus). Exhibit high impact skills (communications) using various media from telephony to email to face-to-face. Driver of Results - Sets aggressive goals, leads through obstacles using the values and Behaviors of the Dynamic Organization. Job : Engineering Location(s) : Illinois-SCHAUMBURG_IL U.S. Cellular-- is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: US Cellular, Schaumburg , Senior National Network Incident & Problem Engineer, Engineering , Schaumburg, Illinois

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