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Associate Service Assurance Engineer

Company: UScellular Business
Location: Schaumburg
Posted on: August 2, 2022

Job Description:

Associate Service Assurance Engineer - ENG001947This position is responsible for driving pro-active monitoring, analyzing, reporting, and improving the performance of production services on the UScellular wireless network for both consumer and business customers. This role is responsible for the day-to-day measurements and operational performance of quality services that meet the needs of our customers (residential and enterprise). This is responsible for service assurance for services for our wireless customers, including: text messaging, picture messaging, visual voicemail, voicemail to text, 4G/5G device activation and roaming provisioning, data compression platforms, CMAS, as well as new VoLTE services such as presence, VoLTE 911, etc.

  • Proactively monitor and report (pre and post) the performance of production services on the UScellular wireless network.
  • Review failures and map to root cause guides to minimize similar future failures and develop services documentation/playbook
  • Improve and monitor customer (residential and enterprise) service performance by assisting in the development of performance metrics and measuring actual performance against forecast.
  • Provide assistance working with senior engineers in developing definitions and actions of service performance improvement plans (SIP) for all metrics not within service level agreements.
  • Identify, initiate, and coordinate actions to maintain or improve service performance levels (pre and post)
  • Identify service performance improvements plan (SIP) and execute the actions plans working in conjunction with the Service Engineering teams.
  • Utilize existing tools (CXM, SPT, CPT, etc.) to enhance analysis and troubleshooting for any network anomalies or service impediments
  • Document overall enhancement and periodic updates of the service catalogue.
  • Develop reporting dashboards on services anomalies, quality, and remediation plans to improve.
  • Define network platform and service performance through the implementation, development, and utilization of Data Analytics & Automation.
  • Bachelor's degree in Engineering or related discipline; or equivalent work or military experience.
  • Ability to work in a cross functional team.
  • Strong written, verbal, organizational, and interpersonal skills.
  • Must possess an attention to detail and the ability to manage multiple assignments and tasks
  • Working knowledge of Mobile Core Network Elements: IMS Core and Applications Servers, LTE S-GW, P-GW, HSS, 1NDS/Subscriber Data Management (SDM) ; vPCRF, vIMS and EPC DNS, Security Appliances, DRA, Lawful Interception Gateways (LIG) for CALEA compliance, CDMA/1xRTT, MIP, SIP, EVDO, Wireless Data, Packet Data Switch Node (PDSN), Home Agent (HA), Foreign Agent (FA), AAA, ECS, SMSC, MMSC, MDM, CMAS, SIMOTA, OTA, MOTIV SAM, Presence, UT Proxy, MAB, WAP GW, MME, MGW, eVPC ,and network elements such as routers, switches, load balancers, firewall, WAN Core Aggregation, LAN, Security Gateway, and network protocols such as TCP/IP, HTTP, DNS, GTP, Diameter, SCTP, ISUP, SIP, Megaco, MTP, M3UA, UDP.Preferred Qualifications
    • Minimum 1 year experience in the wireless industry
    • Versed in database reporting engines such as IBM Cognos, R Script, Crystal, SQL, Kafka
    • Knowledge, understanding, and skills utilizing analytics and automation technologies within Engineering, including, and not limited to the following:
      • Statistics: Time Series Analysis, Multivariate Analysis, A/B testing, Descriptive Statistics
      • Data Science: Artificial Intelligence (AI), Machine Learning (ML), Anomaly Detection
      • Software Engineering: Programming languages, Scripting, software Implementation, Automation tools, API, etc.Job: EngineeringLocation(s): Illinois-SCHAUMBURG_IL Tennessee-KNOXVILLE_TNU.S. Cellular - is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: UScellular Business, Schaumburg , Associate Service Assurance Engineer, Engineering , Schaumburg, Illinois

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