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Technical Writer, CloudCheckr - Remote

Company: NetApp
Location: Schaumburg
Posted on: August 6, 2022

Job Description:

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Spot is a fast-paced startup that operates within NetApp and enjoys all perks & benefits of a large-scale organization while maintaining the startup culture, mentality, and pace. By continuously optimizing cloud infrastructure to always be highly available and for the lowest possible cost, we revolutionize the way businesses manage their cloud. With the recent acquisition of CloudCheckr, Spot by Netapp's footprint now extends into pure-play cloud management by adding cloud billing analytics and cost management capability. This is an incredible chance to get in on the ground floor of an exciting high growth business unit, which combines the best of a startup environment with the resources of a public company.

The Technical Writer will be responsible for creating and maintaining detailed content in our customer-facing help center and potentially other customer-facing collateral. As part of the Product team, this individual will work closely with the engineering and customer success organization to ensure that any new features or updates to existing features for each new software release are documented in a timely manner. In addition, the lead technical writer will assisting in writing Go To Market documentation required for long-term company initiatives.

Job Duties:

* Create, modify, and organize content in CloudCheckr's online help center.
* Work with developers, QA analysts, Sales, Support team members to better understand how software changes or enhancements will impact CloudCheckr customers and improve documentation based on these conversations.
* Review existing documentation tickets and prioritize according to customer needs and other requirements.
* Write user guides for Go To Market initiatives that sales and support can leverage when working with customers.
* Ensure that all documentation follows internal style guide standards.
* Review any changes to industry best practices and ensure CloudCheckr documentation remains at the forefront of new standards.
* Evaluate and recommend new software solutions for enabling timely, consistent, and beautiful documentation collateral for end users.
* Create and maintain information architecture that provides our customers with a straightforward navigation to find the answers they need quickly.

Expectations:

* Drive innovation, service our employees, & treat everyone fairly & respectfully
* Enable & embrace change

Qualifications:

* Experience working in agile software development environment
* 4+ years of experience writing and organizing technical material into user-friendly content
* Excellent interpersonal skills and an ability to build strong relationships
* Highly motivated, collaborative, and possessing an entrepreneurial mindset
* Strong written and verbal communication skills
* Flexible, agile and open-minded with a positive attitude
* Ability to work under pressure, multi-task, and adhere to deadlines
* Ability to work well under moderate supervision
* Proficient in Microsoft Office
* Ability to embrace changing priorities and work in a fast-paced development environment
* Commitment to helping the company maintain high customer expectations through excellent written documentation



Did you know

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

If the Company determines this role will be performed in Colorado, the starting salary for this position is . This role could be eligible for comprehensive benefits including: Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), Company bonus, and Employee stock purchase plan *. Final compensation will be dependent on various factors such as location, qualifications, certifications, relevant work experience and other factors, consistent with applicable law.

In accordance with NetApp's Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.

Keywords: NetApp, Schaumburg , Technical Writer, CloudCheckr - Remote, Engineering , Schaumburg, Illinois

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