Field Service Supervisor - Aurora, IL
Company: Mitutoyo America
Location: Eola
Posted on: April 1, 2026
|
|
|
Job Description:
Position Summary In this role, you will manage Field Service
Technicians within an assigned zone and provide high-level
technical support—both remotely and on-site—for CMMs, Quick Vision
systems, linear scales, and various precision measuring
instruments. You will serve as a technical expert, coach, mentor,
and problem solver, ensuring our customers receive exceptional
service and support. What You'll Do: Provide telephone and on-site
technical support for installation, operation, repair, and
calibration of CMMs, QV, form products, linear scales, and other
precision instruments. Serve as the expert advisor to resolve
complex or escalated technical issues. Direct and scheduled field
staff in collaboration with schedulers to address high-priority
customer needs. Recommend technical and non-technical training to
enhance technician capabilities. Evaluate technical performance and
customer satisfaction through ride-along, follow-up visits, and
other assessment methods. Support the selling and servicing of
service agreements to help generate service revenue. Analyze and
forecast repair costs and coach technicians to improve cost
efficiency. Collaborate with Sales, Order Processing, and
Distribution Departments to coordinate future product deliveries.
Work with the Technical Support Department to resolve hardware and
software issues. Document and distribute new or updated technical
support content. Train technicians, distributors, and customers as
needed. Perform on-site service when required. Support quality
system processes, audits, and documentation requirements. Maintain
the gage calibration system. Skills You'll Need: Business Acumen
Team Building Innovation Results Driven Coaching & Development Why
choose Mitutoyo? Mitutoyo America Corporation is a leader in the
field of precision measuring tools and instruments. We serve an
important role in providing state-of-the-art measurement products
to manufacturing companies throughout North America. We are the
only full-line provider of Metrology solutions in North America
that can satisfy every measurement challenge faced by our
customers. Our benefits include: Competitive Salary package $89K -
$104K Minimum 17 days PTO plus at least 10 paid holidays per year
Shut down period at the end of the year Medical, Dental, Vision &
Life Insurance STD, LTD, Employee Assistance Program 401(k) Plan
plus company match Tuition Reimbursement Service Recognition
Company Vacation House in Florida Supervisory Responsibilities:
Responsible to manage employees engaged in field services
activities. Participate in hiring process, assign, review, and
check work, eliminate ordinary difficulties, enforce company
policies, establish performance standards, and evaluate employee
performance. Work Environment: Office setting. Physical Demands:
This position operates in an office environment with occasional
movement required to access equipment, files, and other materials.
Position Type and Expected Hours of Work: This is a full-time
position. Monday – Friday 8:30 am 5:00 pm (with 1 hour unpaid
lunch) Travel: Up to 25% travel. Other Duties : Please note this
job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice. Reports
to: Field Service Manager Equal Opportunity Employer Mitutoyo
America Corporation is an Equal Opportunity Employer. It is our
policy to judge employees on their individual merits, skills,
abilities, performance, etc. The Company offers equal opportunities
to all qualified applicants and employees without regard to race,
religion, color, age, sex, national origin, veteran status, marital
status, sexual orientation or disability in accordance with
applicable federal and state laws. This policy applies to all areas
of our employment relationship.
Keywords: Mitutoyo America, Schaumburg , Field Service Supervisor - Aurora, IL, Engineering , Eola, Illinois
