SchaumburgRecruiter Since 2001
the smart solution for Schaumburg jobs

National Operations Manager Enterprise Account Operations

Company: Ricoh
Location: Schaumburg
Posted on: January 12, 2021

Job Description:

This position will be supporting a specific client in Schaumburg, IL. Candidate--must reside in the Chicago area.POSITION PROFILEFunctions as primary operational point of North America customer contact to assigned Global/Vertical customers. Directly/indirectly responsible for oversight of Ricoh employees whether local or remote in the US. Is engaged from contractual concept or assignment through steady state account management and beyond. Responsible for communications with key customers to ensure that expected and agreed to standards of performance are being met locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee relations and customer relations for designated account(s). Administers the implementation process and operational best practices by engaging the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention by assisting with the reestablishment of successful steady-state SLA adherence and ensuring overall customer satisfactionJOB DUTIES AND RESPONSIBILITIES* The level of operational accountability and support is predicated on the cumulative customer funded account assignments and where they fall within the following criteria:* Level & Mix of Tier I, II, III solution complexity (PS, ITS, MS, Fleet/MPS/MDS, Offsite Services, Vertical Specialty)* Implementation of the Core Team processes -- Account Charter creation, identification of participants and their roles and responsibilities, and establishment of internal and external CAD.* Supports sales efforts by coordinating, managing and conducting site visits, and meetings with client contacts* Financial profitability -- identifies growth opportunities and follows through to addendum approval locally and nationally* Ensures Quarterly Strategy Updates and Annual Customer Strategy are scheduled and executed in conjunction with the Global Account Manager and National Sales rep with national key contact* Makes critical decisions regarding business needs, delegating to appropriate division if necessary or escalating to point of resolution* Function in Governance role for assigned accounts as "Customer Champion* Facilitate the resolution of issues as assigned to ensure optimal customer satisfaction levels* Oversight of Ricoh's on-boarding support processes (order management, billing, tech services, enterprise services) in relation to customer expectation & satisfaction* Establish and identify applicable reporting packages based on customer requirements* Ensures that Managed Services locationsin assigned account(s) are consistent nationally, regarding branding appearance, site procedures manual, training, management, billing, reporting and contract conformance from site to site* Drives SLA compliance to ensure that all commitments and customer expectations are met or exceeded* Facilitates Monthly Management Report meetings with key customer contact, and ensures MMRs are conducted with local customer contacts by local accountable management* Ensures execution of Executive Site audits. Verify acceptable Site Certifications.* Facilitates monthly communication(Best Practices, Challenges, Opportunities) with Field Operations; IAMs, Site managers, Site Supervisors across the enterprise.* Assists IAMs with recruiting, hiring, and training* Clearly communicates job expectations/consequences of employees by training, coaching, counseling, directing, evaluating the work of subordinates to increase their performance and work quality* Participate in Global Team Selling model in support of US and OUS activities.Interface with other Global Region teams in support of US Global customer* Reviews contract(s), Statement of Work, and operational requirements in order to determine time frames, procedures, resource requirements, and allotment of available resources in order to accomplish assigned projects.* Develops key relationships with both internal and external customers* Participate in the creation and management of implementation plans for assigned accounts* Other duties as assignedQUALIFICATIONS (Education, Experience, and Certifications)* Requires 4 year college degree or equivalent experience* 3 - 5 years management experience strongly preferred* 2+ years of project management experience strongly preferred* A proven track record in marketing new products and services including standard and some advanced services & solutions.* Must have a proven track record of relationship building with both internal and external customers* Must have a demonstrated knowledge and understanding of technology (networks, security, print servers and print devices)At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Keywords: Ricoh, Schaumburg , National Operations Manager Enterprise Account Operations, Executive , Schaumburg, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Branch Manager - Matteson, IL
Description: The Branch Manager is leading a team that is responsible for the day-to-day operations of the branch. You may be in a specialized role, such as Hospitality or Manufacturing and Logistics. This position (more...)
Company: PeopleReady
Location: Olympia Fields
Posted on: 01/22/2021

Account Management Specialist
Description: Company DescriptionPositioned at Publicis Groupe's core, Conversant is a marketing tech platform that helps brands transform ordinary customer experiences into meaningful, human experiences. The Conversant (more...)
Company: Epsilon
Location: Chicago
Posted on: 01/22/2021

Social Media Manager
Description: POSITION SUMMARY: We are looking for a talented Social Media manager to oversee our social media accounts. You will be responsible for posting original text and video content, managing posts, responding (more...)
Company: TimberTech
Location: Chicago
Posted on: 01/22/2021


Branch Manager - Griffith, IN
Description: The Branch Manager is leading a team that is responsible for the day-to-day operations of the branch. You may be in a specialized role, such as Hospitality or Manufacturing and Logistics. This position (more...)
Company: PeopleReady
Location: Highland
Posted on: 01/22/2021

Cloud Applications & Infrastructure Manager, TMT
Description: A career in our Software Development and Information Technology Operations practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business (more...)
Company: PwC
Location: Glencoe
Posted on: 01/22/2021

SAP Finance Director
Description: A career in our SAP Finance practice, within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings that address sales, (more...)
Company: PwC
Location: Roselle
Posted on: 01/22/2021

Territory Sales Manager
Description: Objective:The function of the Territory Sales Manager is to profitably grow the organization's revenue by meeting or exceeding sales goals and gross margin requirements within the assigned territory, (more...)
Company: Semler Industries
Location: Franklin Park
Posted on: 01/22/2021

SAP Finance Director
Description: Job DescriptionA career in our SAP Finance practice, within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings (more...)
Company: PwC
Location: Chicago
Posted on: 01/22/2021

Regional Sales Manager
Description: Our client is an IaaS firm that designs and builds scalable virtualized cloud computing platforms. As an AWS Premiere Partner, they have built world-class public cloud solutions for enterprise-level business (more...)
Company: Blue Signal Search
Location: Chicago
Posted on: 01/22/2021

Branch Manager - Matteson, IL
Description: The Branch Manager is leading a team that is responsible for the day-to-day operations of the branch. You may be in a specialized role, such as Hospitality or Manufacturing and Logistics. This position (more...)
Company: PeopleReady
Location: Homewood
Posted on: 01/22/2021

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Schaumburg RSS job feeds