Market Financial Center Manager - Chicago Suburban Northwest Market

Company: Bank of America
Location: Schaumburg
Posted on: January 4, 2022

Job Description:

Job Description:Primary ResponsibilitiesGeneral Management

• Responsible for building client traffic, engaging and appropriately routing clients and client retention
• Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients
  • Responsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals
  • Ensure that the FCM/Market Leader directives are continued in the absence of the FCM
  • Participate in market-level initiatives, as prescribed by market leaders Risk Management and Operational Excellence
    • Drive operational excellence by engaging staff on business strategy and performance results
    • Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement
    • Emphasize the need to exceed metrics while also focusing on long-term strategies and goals
    • Adhere to and enforce internal and regulatory policies, procedures and processes
    • Proactively identify and manage risk in business, product and service transactions
    • Monitor client-calling activities and ensure we develop the proper client engagement
    • Successfully resolve customer issues and escalations in a timely and professional manner
    • Responsible for associate and customer safety Client Experience & Revenue Growth
      • Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics
      • Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team" revenue growth
      • Ensure all appointments are assigned to the appropriate financial center associate
      • Drive client relationship management and assist with sales and sales leadership
      • Understand the drivers of, and opportunities to enhance, client satisfaction in the center
      • Ensure tight connection with the market lead and other "One Team" leaders/partners
      • Service customers using self-service technologies, such as ATMs, online banking or mobile banking
      • Hold associates accountable to deliver against our revenue strategy Talent Management
        • Responsible for oversight of associates in the center
        • Observe, model and coach the financial center team on proper execution of risk and service strategy
        • Personally invest in talent through interviewing and hiring service and operational associates, where needed
        • Ensure training is completed on time, and continue investment in ongoing education
        • Drive associate performance through active and continuous coaching, continued education and performance plans Required skills
          • A minimum of three years recent experience building, leading, managing and coaching a team
          • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
          • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
          • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
          • Proven record of balancing risk and making sound decisions while achieving business goals
          • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
          • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
          • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
          • Proficiency in computer skills and professional programs (for example, Microsoft Office)
          • Ability to pass pre-employment assessments and compliance requirements
          • Availability to work weekends and/or extended hours as required to run the business
          • Must be able to travel to any financial center within the defined market Desired Skills
            • Undergraduate degree
            • Bilingual (fluent verbal and written)
            • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitalityJob Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:500 --> Job Description:Primary ResponsibilitiesGeneral Management
              • Responsible for building client traffic, engaging and appropriately routing clients and client retention
              • Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients
                • Responsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals
                • Ensure that the FCM/Market Leader directives are continued in the absence of the FCM
                • Participate in market-level initiatives, as prescribed by market leaders Risk Management and Operational Excellence
                  • Drive operational excellence by engaging staff on business strategy and performance results
                  • Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement
                  • Emphasize the need to exceed metrics while also focusing on long-term strategies and goals
                  • Adhere to and enforce internal and regulatory policies, procedures and processes
                  • Proactively identify and manage risk in business, product and service transactions
                  • Monitor client-calling activities and ensure we develop the proper client engagement
                  • Successfully resolve customer issues and escalations in a timely and professional manner
                  • Responsible for associate and customer safety Client Experience & Revenue Growth
                    • Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics
                    • Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team" revenue growth
                    • Ensure all appointments are assigned to the appropriate financial center associate
                    • Drive client relationship management and assist with sales and sales leadership
                    • Understand the drivers of, and opportunities to enhance, client satisfaction in the center
                    • Ensure tight connection with the market lead and other "One Team" leaders/partners
                    • Service customers using self-service technologies, such as ATMs, online banking or mobile banking
                    • Hold associates accountable to deliver against our revenue strategy Talent Management
                      • Responsible for oversight of associates in the center
                      • Observe, model and coach the financial center team on proper execution of risk and service strategy
                      • Personally invest in talent through interviewing and hiring service and operational associates, where needed
                      • Ensure training is completed on time, and continue investment in ongoing education
                      • Drive associate performance through active and continuous coaching, continued education and performance plans Required skills
                        • A minimum of three years recent experience building, leading, managing and coaching a team
                        • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
                        • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
                        • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
                        • Proven record of balancing risk and making sound decisions while achieving business goals
                        • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
                        • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
                        • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
                        • Proficiency in computer skills and professional programs (for example, Microsoft Office)
                        • Ability to pass pre-employment assessments and compliance requirements
                        • Availability to work weekends and/or extended hours as required to run the business
                        • Must be able to travel to any financial center within the defined market Desired Skills
                          • Undergraduate degree
                          • Bilingual (fluent verbal and written)
                          • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitalityJob Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:500 Job Description: Primary ResponsibilitiesGeneral Management
                            • Responsible for building client traffic, engaging and appropriately routing clients and client retention
                            • Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients
                              • Responsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals
                              • Ensure that the FCM/Market Leader directives are continued in the absence of the FCM
                              • Participate in market-level initiatives, as prescribed by market leaders Risk Management and Operational Excellence
                                • Drive operational excellence by engaging staff on business strategy and performance results
                                • Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement
                                • Emphasize the need to exceed metrics while also focusing on long-term strategies and goals
                                • Adhere to and enforce internal and regulatory policies, procedures and processes
                                • Proactively identify and manage risk in business, product and service transactions
                                • Monitor client-calling activities and ensure we develop the proper client engagement
                                • Successfully resolve customer issues and escalations in a timely and professional manner
                                • Responsible for associate and customer safety Client Experience & Revenue Growth
                                  • Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics
                                  • Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team" revenue growth
                                  • Ensure all appointments are assigned to the appropriate financial center associate
                                  • Drive client relationship management and assist with sales and sales leadership
                                  • Understand the drivers of, and opportunities to enhance, client satisfaction in the center
                                  • Ensure tight connection with the market lead and other "One Team" leaders/partners
                                  • Service customers using self-service technologies, such as ATMs, online banking or mobile banking
                                  • Hold associates accountable to deliver against our revenue strategy Talent Management
                                    • Responsible for oversight of associates in the center
                                    • Observe, model and coach the financial center team on proper execution of risk and service strategy
                                    • Personally invest in talent through interviewing and hiring service and operational associates, where needed
                                    • Ensure training is completed on time, and continue investment in ongoing education
                                    • Drive associate performance through active and continuous coaching, continued education and performance plans Required skills
                                      • A minimum of three years recent experience building, leading, managing and coaching a team
                                      • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
                                      • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
                                      • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
                                      • Proven record of balancing risk and making sound decisions while achieving business goals
                                      • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
                                      • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
                                      • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
                                      • Proficiency in computer skills and professional programs (for example, Microsoft Office)
                                      • Ability to pass pre-employment assessments and compliance requirements
                                      • Availability to work weekends and/or extended hours as required to run the business
                                      • Must be able to travel to any financial center within the defined market Desired Skills
                                        • Undergraduate degree
                                        • Bilingual (fluent verbal and written)
                                        • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Schaumburg , Market Financial Center Manager - Chicago Suburban Northwest Market, Executive , Schaumburg, Illinois