Xfinity Retail - Market Manager (Schaumburg, IL)
Posted on: January 4, 2022
Comcast brings together the best in media and technology. We
drive innovation to create the worlds best entertainment and online
experiences. As a Fortune 50 leader, we set the pace in a variety
of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast. Job Summary
Responsible for the sales, customer experience, operational
execution, financial performance and employee satisfaction at a
group of Comcast Customer Service Centers in a designated market
area, including; establishing goals and motivating CSC Managers to
achieve sales objectives, monitoring and ensuring that CSC
locations are staffed and reps trained to deliver a great customer
experience and maintaining tight operational and financial controls
while driving a high-level of employee engagement and satisfaction.
Ensures competence and continuity of qualified management and
frontline staff through optimum selection, training and
development, appraisal and motivation. Works closely with CSC
Managers to ensure effective customer service center staffing
levels through efficient scheduling and adjustment to meet peak
service demands. Manages customer service based training and
standards certification. Works with team to ensure excellence in
customer service with every customer contact. Manages the
performance and development of leadership staff. Contributes to
functional strategy development. Partners cross-functionally with
other departments to ensure that operational plans are aligned with
overall business objectives. Ensure that each CSC facility is
maintained and secured consistent with brand standards and
operating guidelines, including coordination of new CSC openings.
Reviews, analyzes and audits customer and financial reports
including sales, inventory, cash, productivity, payroll and VOC to
achieve or exceed budgeted performance. Develop and implement
regional sales incentives to meet and exceed RGU growth objectives.
Manage compensation plan programs and implement changes to improve
employee motivation and sales performance while controlling overall
cost per sale. Motivates CSC representatives to achieve sales and
compliance results; conducts routine office visits and audits.
Follows and administers cash handling policies and procedures.
Consistent exercise of independent judgment and discretion in
matters of significance. Regular, consistent and punctual
attendance. Must be able to work nights and weekends, variable
schedule(s) and overtime as necessary. Other duties and
responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job. Own the customer experience - think and act in
ways that put our customers first, give them seamless digital
options at every touchpoint, and make them promoters of our
products and services. Know your stuff - be enthusiastic learners,
users and advocates of our game-changing technology, products and
services, especially our digital tools and experiences. Win as a
team - make big things happen by working together and being open to
new ideas. Be an active part of the Net Promoter System - a way of
working that brings more employee and customer feedback into the
company - by joining huddles, making call backs and helping us
elevate opportunities to do better for our customers. Drive results
and growth. Respect and promote inclusion & diversity. Do what's
right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Schaumburg , Xfinity Retail - Market Manager (Schaumburg, IL), Executive , Schaumburg, Illinois
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