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Sr Mgr Data Center Management

Company: UScellular
Location: Schaumburg
Posted on: January 10, 2022

Job Description:

Sr Mgr Data Center Management - ENG001789

The Senior Manager of Data Center Management leads the data center teams responsible for operation of the UScellular National Data Centers including our twenty-five Local Cloud Centers, four Regional Cloud Center, four Carrier Hotel cages, and National Data Center. The Senior Manager of Data Center Management sets vision and direction for the teams, provides strategic insight and guidance into the direction that the network is heading, leads his team through goals and objectives that align with company strategic initiatives, and plans and maintains associated budgets.

  • Oversee and ensure 24x7x365 uptime and availability of our four distinct National Data Centers that are critical to our ongoing operations of wireless services.
  • Lead 24X7 on-call response teams in support of Incident and Problem management ensuring network restoral within established SLA.
  • Ensure physical plant, system lifecycle and capacity for customer critical infrastructure within the National Data Centers, including reporting on trend utilization and lifecycle state of all systems.
  • Accountable for Vendor management including Vendor Relations and performance to SLA.
  • Lead negotiations of support contracts with vendor partners to reduce operational costs while ensuring operational coverage and support.
  • Lead troubleshooting efforts to resolve escalated network troubles
  • Manage Support for trouble resolution, policy and procedure development and network design to the OSC, Engineering, IS and Customer Support organizations.
  • Identify and communicate critical technical issues and resolutions with the Executives, VPs, Directors, Managers and enterprise teams.
  • Act as a focal point for escalating and driving vendor engagement to resolve network problems.
  • Monitor Trouble Ticket and Issues, Develop metrics that provide direction in improving service and reducing network issues.
  • Develop and manage a Capital and Operation Expenses budgets for the National Data Centers that align with business objectives.
  • Develop and deliver weekly and monthly project status reports, KPI reports, and other reports as required.
  • Manages development and usage of Standard Procedures, Documentation and Processes for the National Data Centers including equipment installation, vendor guidance and expectations.
  • Drive alignment with sister organizations.
  • Work with OSC/Corporate and Engineering organizations on identifying network and business needs and trends that will enable the organization to stay in front of any changes.

    • Bachelor's degree in Engineering or Computer Science or relevant work or military experience.
    • Minimum 8-10 years of industry experience in Data Center management.
    • Minimum 5-7 years' experience with the following technologies: AC/DC Power Plants, UPS, HVAC and fire alarm/suppression and building monitoring systems, safety equipment and practices for data centers.
    • Minimum 5-7 years' experience leading technical teams.
    • Strong knowledge of concepts, vendors, and industry trends in carrier grade data centers and supporting systems.
    • Strong change management skills; change agent.
    • Ability to create / define metrics that accurately reflect the current state of a given process or operation.
    • Project Management skills.
    • Excellent presentation and communication skills.
    • Ability to travel up to 30%.
      • Product Knowledge: Knowledge within the wireless industry and associated LTE/VoLTE infrastructure

        Job : Engineering

        Location(s) : Illinois-SCHAUMBURG_IL Wisconsin-MADISON_WI, Illinois-CHICAGO_IL, Iowa-MARION_IA, Washington-LONGVIEW_WA, Tennessee-KNOXVILLE_TN, Iowa-URBANDALE_IA, North Carolina-GREENVILLE_NC, Virginia-ROANOKE_VA, West Virginia-MORGANTOWN_WV, Nebraska-OMAHA_NE, Oregon-MEDFORD_OR, New Hampshire-BEDFORD_NH, Wisconsin-BROOKFIELD_WI, Oklahoma-TULSA_OK

        U.S. Cellular - is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: UScellular, Schaumburg , Sr Mgr Data Center Management, Executive , Schaumburg, Illinois

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