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Sr. Manager, Core Technologies & Operations - Telecommute

Company: UnitedHealth Group
Location: Schaumburg
Posted on: June 15, 2022

Job Description:

Landmark Health, part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.The Sr. Manager, Core Technologies & Operations is responsible for providing effective IT Infrastructure architecture, engineering, and support services (processes, deliveries, operations) on a 24x7 basis.You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

  • Infrastructure Engineering, Project Delivery services
  • Escalated support for multiple technologies
  • Standardizing Core Technologies delivery and engineering frameworks, processes and ensuring world-class delivery of Technology Infrastructure architecture, engineering, & support services
  • Ensure proper hand-off with full documentation/knowledge-transfer occurs (post project delivery, post-warranty-period, post-releases) into Operations team(s) (both within and outside the group)
  • Implementation and testing of data center & site level Disaster Recovery plans and processes for restoration of services in event of disasters or significant outages
  • Establishing a DevOps capability that drives faster and improved quality delivery of pre-production environments (development, unit/integrated testing, QA, integration, load/performance, etc.) used by product and software teams
  • Establishes standards, roadmap, and delivery of infrastructure automation aimed at reducing manual work (provisioning, monitoring/alerting, etc.)
  • Provide vision and leadership toward establishing world-class service-delivery model that promotes continuous quality improvement and stakeholder management
  • Assisting the VP of Infrastructure and Exec Dir of Core Technologies/Infra Services with planning/management of budgets, forecasts, staffing related decisions, outside services vendor management, maintenance and capital spend oversight
  • Grows, develops team-members (including ownership of tech talent pipeline and succession planning)
  • Provides technical leadership to successfully develop and execute departmental and company objectives. Establishes and maintains relationships with key service providers and technology partners
  • Hands-on leadership over staff by establishing group and individual staff goals, balancing priorities and work assignments to ensure project delivery (against agreed upon plan and KPIs/service levels) are met and completed successfully
  • Plans and directs the work for assigned staff and evaluates work products. Meets with staff to identify/resolve problems and develop initiatives for process improvement
  • Assumes delivery responsibility for deployment, management, improvement of IT infrastructure technologies & processes in both production and pre-production environments
  • Establishes, implements, and enforces standards, technology lifecycle targets, procedures, and service levels owned technologies to ensure commitments and targets are met
  • Collaborates in the development of IT General Computing Controls related to Security (data, physical, systems, infrastructure) and other aspects of IT operations
  • Develops mechanisms for monitoring and reporting on IT controls compliance
  • Works collaboratively with IT Management to establish monitoring standards/metrics
  • Evaluates and provides leadership for the implementation of recommendations to enhance engineering & operational effectiveness and performance
  • Ensures that appropriate tools or mechanisms exist to continuously improve delivery of technologies, and monitoring of infrastructure & systems to identify utilization and performance issues
  • In conjunction with other IT functional areas, plans and manages the implementation of new technologies, including deployment of physical equipment, Data Center capacity planning, and operationalizing new business processes
  • Works within and with other IT departments to define appropriate strategies for improving processes and procedures, develop and implement changes and improvements
  • Participates in ITSM/Service Management process improvement activities
  • Identifies process failures and improvement opportunities and ensures implementation and measurement of implemented actions. Works with IT leadership to prioritize improvements
  • Completes other projects and duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. -Required Qualifications:
    • Undergraduate degree or equivalent experience
    • 7+ -years of experience leading growing/large scale IT infrastructure organizations encompassing domains outlined
    • 7+ -years of experience delivery of IT services and IT scaling
    • 5+ years general progressive IT experience
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:
      • Bachelor's degree in Computer Science, related field, or equivalent industry experience
      • Broad-based experience with a variety of infrastructure technology platforms, including Applications Hosting platforms (Wintel, Unix/Linux); Virtualization (Hyper-V, VMWare); Networking; DB: Oracle, MongoDB, SQL; Puppet/Chef automation tools; DevOps tools/concepts; Cloud computing (Azure, GCP, AWS)
      • Proven experience in leading and managing complex enterprise infrastructure & applications operations in high availability platform environments
      • Experience using data integration/job automation systems, data backup/restore systems, and other operations applications/tools
      • Experience in managing significant vendor partnerships with tier-1 technology vendors
      • Proven experience is successfully delivering infrastructure to support demanding business project timelines and quality standards
      • Experience in developing leaders and large complex teams operating at a national/global level
      • Experience interfacing with Business users
      • Firm understanding of computer security technologies and policy, and internal/external audit controls compliance
      • Proven ability to communicate professionally in a corporate environment, work in cross-functional collaborative teams and implement organizational change management
      • Excellent communication skills both verbal and writtenTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with Optum. -Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do -your life's best work.(sm)*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut/Nevada residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Schaumburg , Sr. Manager, Core Technologies & Operations - Telecommute, Executive , Schaumburg, Illinois

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