Senior Product Delivery Manager-CRM
Company: EDWARD JONES
Posted on: November 19, 2022
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.As a Senior Product Delivery Manager, you will be
ultimately responsible for the success, execution, and quality of
multiple Information Systems (IS) digital product delivery teams.
This role will have significant strategy and creative thought
leadership responsibility in a matrixed team structure and
environment. This role is for implementing Edward Jones Wealth
Management (EJWM) Branch Systems especially Client Relationship
Management platforms for Wealth Management.
Sr. PDMs are people leaders of Product Delivery Managers (PDMs) who
lead the engineering individuals on our product teams. Sr. PDMs are
therefore ultimately responsible for the outcomes of multiple
durable product teams focused on digital platforms and experiences.
Sr. PDMs also directly lead some cross team supporting roles, such
as Solution Architects and Site Reliability Engineers (SREs).
In the product delivery management portion of the role, this leader
will be responsible for:
Continual strategy setting and evaluation of delivery team
structure in alignment with firm need
Building strong partnerships and relationships with leaders in
Products, QA, UX, PMO, Shared Technology Service, and Enterprise
Architecture as well as cross dependent products
Removing obstacles, ensuring proper investments of resources and
focus, and coordinating resources to continually reducing cycle
times, increasing predictability, and increasing quality
Improving usability scores by driving improvement of all things
related to the software lifecycle for their teams
Setting product team success measures to deliver the right value
the right way to our clients
Oversight of product technology roadmaps to ensure proper use of
architectural standards and best practices in the team's
deliverables as well as reducing technical debt
Deep understanding of the product team's systems, processes,
priorities, and technologies while representing these aspects to
all levels of IS leadership
Minimizing key-person dependencies and knowledge silos across
Ensure PDMs are following division process and balancing risks
appropriately (e.g. compliance, change management, information
Achieving Service Level Objectives for their product
In the people leadership portion of this role, this leader will be
- Coaching and mentoring of Product Delivery Managers,
Architects, and SREs through observation and timely feedback
- Identification of key team positions and develop ready-now
leaders and successors
- Must be able to establish and maintain effective relationships
with vendors while aligning to the firm's objectives
- Using agile product development principles and values, ensuring
continued growth and execution in these areas.
- Excellent written and oral communication skills, should be able
to communicate at all levels of the organization, lead discussions
and drive decisions
- Excellent presentation skills. Should be able to cater to a
wide variety of audience during ongoing meetings, status updates,
stakeholder presentations etc.
- Minimum of 10 years of experience directly related to the
design and delivery of Information technology solutions for buy -
side / sell - side financial firms.
- At least 5 years in a leadership role (mentoring associates and
leaders, leading engineers, analysts, project leaders, etc.) is
- Experience with leading vendor-based implementations and
integrations requiring custom development.
- Practical understanding of agile product development principles
and values, ideally worked in an Agile development environment
- Bachelor's degree and/or equivalent work experience.Preferred
- Well versed or prior experience with CRM systems is a
- Experience building out solutions that support real-time,
high-volume systems in a complex computing environment with
Financial Services business is preferred.
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work - data as of March 2022.
Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work - and Fortune - magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.2022 Fortune Best Workplaces for Women, published
September 2022, research by Great Places to Work -, data as of
August 2021. Compensation provided for using, not obtaining, the
Edward Jones has been named to the
2022 Best Workplaces for Women list by Great Places to Work - and
Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best
Companies to Work For, published April 2022, research by Great
Place to Work -, data as of August 2021. Compensation provided for
using, not obtaining, the rating.
For the 23rd time, Edward Jones has
earned a spot on the Fortune 100 Best Companies to Work For -
ranking by Great Places to Work - and Fortune - magazine. Edward
Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places
to Work For LGBTQ+ Equality, Great Place to Work - in partnership
with Human Rights Campaign Foundation, published Equity Magazine
January 2022, data as of July 2021. Compensation provided for
using, not obtaining, the rating.
Edward Jones scored 100 percent on
the Human Rights Campaign Foundation's 2022 Corporate Equality
Index (CEI) the nation's foremost benchmarking survey and report
measuring corporate policies and practices related to LGBTQ+
workplace equality. The ranking designated Jones as one of the best
places to work for LGBTQ+Equality.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. to learn more about our total
compensation approach, which in addition to base salary, typically
includes benefits, bonuses and profit sharing. The salary range for
this role is based on national data and actual pay is based on
skills, experience, education, and other relevant factors for a
potential new associate:
Salary: $128299 - $218456
Keywords: EDWARD JONES, Schaumburg , Senior Product Delivery Manager-CRM, Executive , Schaumburg, Illinois
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