Company: Shoe Carnival
Posted on: November 19, 2022
Requirements: Ability to believe in our customer centered
culture to deliver a superior customer service experience.,
Description: The Store Manager position assists the General Manager
(GM) with the daily operations of the store and carries store keys
to perform opening and closing responsibilities.Partners with the
GM to ensure the overall financial results of the store, to include
meeting/exceeding sales and profit goals. Holds responsibility for
all monthly and quarterly store reporting and has direct access to
store-level financial and personnel budgets and reports.Partners
with the GM with adherence to all HR policies and procedures,
including accurate timecards for all store personnel and the timely
administration of all levels of Progressive Discipline.
Participates in the interviewing and onboarding of new hires,
including the completion of the I-9 Form and verification.
Participates in managing the overall store operations according to
Shoe Carnival merchandising, operational, and visual standards.
Demonstrates Total Customer Service Standards and resolves customer
issues and complaints timely and professionally. Trains and
develops associates for growth in a manner that increases sales,
ensures customer satisfaction, and maintains training compliance.
Identifies any safety concerns and follows Loss Prevention
guidelines to deter theft. Ensures compliance of all cash handling
procedures, performs safe and till counts, and reconciles cash
settlements.Partners with the GM in project decisions and
delegation of daily tasks by ensuring associate productivity,
coordinating schedules, and providing conflict resolution.
Empowered to delegate and assign necessary tasks to Associates and
Assistant Store Managers (ASM) as needed.Requirements:Bachelor's
degree and/or 2+ years of supervisory experience required.
Successful completion of Key Carrier Certification exam within 60
days of hire or prior to promotion required. Successful completion
of General Manager Certification exam within 18 months of
hire/promotion required.Excellent verbal communication and active
listening skills. Strong leadership and time management skills.
Self-starter and ability to motivate, coach, and use judgement in
executing tasks and maximizing use of time and talents of
associates.Excellent sales and customer service skills.Ability to
execute the concept by understanding and applying report
information. Ability to train and mentor associates to ensure
company standards and processes are met. Ability to maintain
confidentiality and convey a positive professional image. Ability
to work flexible schedules including nights, weekends, and
holidays.Total Rewards:The Shoe Carnival, Inc. Total Rewards
program offers eligible associates highly competitive benefits,
including the following:Competitive PayPaid Time Off (Vacation &
Sick Time)Comprehensive Medical, Dental, & Vision BenefitsFlexible
Spending AccountsLife, Disability, and Voluntary BenefitsEmployee
Assistance Program401(k) Retirement PlanEmployee Stock Purchase
PlanEmployee & Family DiscountsRelocation OpportunitiesRequired
Keywords: Shoe Carnival, Schaumburg , Store Manager, Executive , Schaumburg, Illinois
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