Convention Service Manager
Company: Westin Chicago Northwest
Posted on: November 19, 2022
Spend a little time getting to know Prism Hotels & Resorts and
you'll quickly find we aren't your typical hotel management
Prism Hotels & Resorts is the best place to start, grow or advance
your career in the hospitality industry. Whether your interest and
expertise lies in management, accounting, sales or engineering,
you'll find a home at Prism--where dedication, hard work and a
commitment to the best results can move you quickly up the career
path of your choosing. Because we believe in mentoring, nurturing
and promoting from within our talented organization, with the
experience and support provided to you by Prism, the sky's the
limit! Founded as a hospitality investment and management firm in
1983, Prism Hotels & Resorts has grown to a company that
successfully manages over nine thousand rooms in twenty-two states.
Our properties range from urban city center airport hotels to
historic properties to exclusive retreats and resorts.
We maintain a constant focus on our associates and on creating the
best work environment out there, one in which you can develop your
skills, further your career goals, and enjoy a balance between work
and home life. And while we take our commitment to success very
seriously, we believe in an atmosphere of growth, development and
fun! Our ability to succeed is based largely on the people we hire
and an unwavering commitment to their personal and professional
fulfillment. We go to great lengths to find the best person to fill
a position, with as much value placed on a friendly and engaging
personality as on a great resume. If you also value and demonstrate
a high degree of integrity, compassion, personal leadership and
resourcefulness, please apply on line!
Scope of Position:
Coordinates and communicates details for sales groups and
conventions regarding hotel guestrooms, catering services, food and
beverage, and banquet facilities while maximizing total rooms,
food, beverage and meeting room rental revenues and profits and
ensuring guest satisfaction.
--- Develops and maintains relationships with client after program
has been booked by sales department.
--- Details all aspects of upcoming group and/or convention (guest
rooms, meeting space, food & beverage, off-site events, exhibits,
audio visual, etc.). Confirms in writing to the client and all
affected departments all requirements via Event Orders and/or Group
--- Negotiates guest room rates, food and beverage prices, meeting
room rental, function space, and hotel services within approved
booking guidelines when original commitment from sales contract is
not met or as needed.
--- Manages and implements room rental sliding scales and
cancellation clauses as outlined in sales contract.
--- Monitors room blocks and pick-up for all groups through rooming
lists and cut -off dates for all bookings.
--- Accurately forecasts guest room pick-up and banquet sales
revenues and cancellations for all bookings. Keep sales manager
--- Assists sales managers with tours of the hotel and banquet
facilities; entertains qualified potential clients in accordance
with company and property policies and procedures.
--- Assists the Director of Sales and the Director of Catering with
the implementation and achievement of the marketing plan.
--- Assists the client in menu planning; coordinates food,
beverage, meeting room set-up, decorations and other services as
requested by the client; assures that all requirements are
communicated and completed to the clients specifications.
--- Produces and distributes Group Resumes; leads pre-con and
post-con meetings as needed.
--- Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
--- Maintains a professional image at all times through appearance
--- Follows company policies and procedures.
--- Fulfills Manager on Duty shifts.
Other duties as assigned by supervisor or management.
Keywords: Westin Chicago Northwest, Schaumburg , Convention Service Manager, Executive , Schaumburg, Illinois
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