Operations Manager

Company: Express
Location: Schaumburg
Posted on: March 13, 2023

Job Description:

The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process
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The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose: Create Confidence & Inspire Self-Expression
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The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs
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Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
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Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience
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Create an environment built on teamwork and inspiring a Squad mentality
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Teach support associates to use tools to maximize productivity and achieve brand benchmarks
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Set the example and coach support associates on engaging with a hospitality mindset
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Model transformative customer experiences leveraging the Customer Experience Philosophy
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Assist with product launch changes according to company SOP
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Assist customers as needed on the sales floor with locating product and/or online orders
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Process shipping and receiving orders according to Express time and efficiency standards
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Plan and process freight and sensors product Essential Qualifications

Keywords: Express, Schaumburg , Operations Manager, Executive , Schaumburg, Illinois