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Operations Manager

Company: Express
Location: Schaumburg
Posted on: March 13, 2023

Job Description:

The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process
The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose: Create Confidence & Inspire Self-Expression
The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs
Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience
Create an environment built on teamwork and inspiring a Squad mentality
Teach support associates to use tools to maximize productivity and achieve brand benchmarks
Set the example and coach support associates on engaging with a hospitality mindset
Model transformative customer experiences leveraging the Customer Experience Philosophy
Assist with product launch changes according to company SOP
Assist customers as needed on the sales floor with locating product and/or online orders
Process shipping and receiving orders according to Express time and efficiency standards
Plan and process freight and sensors product Essential Qualifications

Keywords: Express, Schaumburg , Operations Manager, Executive , Schaumburg, Illinois

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