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Benefits Communications Manager (MMA Midwest)

Company: Marsh & McLennan Companies, Inc.
Location: Schaumburg
Posted on: May 18, 2023

Job Description:

Marsh & McLennan Agency


Established as one of the premier insurance agencies in the USA, Marsh & McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice and have complex needs, limited resources and desire to work with professionals that have experience, resources and expertise relevant to their industry.

MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth). We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives.

The Benefits Communications Manager role supports our Employee Health and Benefits clients as they look to communicate with and educate their employees on their benefits programs. This position works directly with our clients, sales and service team members, our Employee Benefits Communication Specialists, and our graphic designers to build client communication strategies and plans, then execute on them. The Benefits Communication Manager expertly aligns a client's benefit goals with inspiring messaging, design, and a strong communication strategy.


  • Work directly with clients, sales, and service staff to identify benefit goals and align each client's communication strategy to those goals
  • Build communication plans to execute on each client's employee communication strategy, reaching the right audience with the right message at the right time
  • Lead discovery meetings with clients to identify goals and available communication channels to build strategies and plans around
  • Write, edit, and project manage employee communication collateral and projects including but not limited to: benefits summaries, benefits microsites, benefits surveys, email campaigns, posters, flyers, digital signage and more
  • Work with graphic designers to ensure visual consistency and brand alignment across each client's suite of communication collateral
  • Track benefits communication deliverables and bills clients through agency management system
  • Ensure collateral library of turnkey campaigns as well as benefit summary and other templates are continually refreshed from a graphic and content perspective
  • Review, approve, and provide constructive feedback and mentorship to Employee Benefits Communication Specialist(s)
  • Identify and research new communication services we can add to bring additional value to our clients, sales and service teams
  • Educate sales staff on how to best work with our benefits communication team and how to use our communication services to acquire new clients; actively engage in prospecting meetings to showcase the value we can bring clients
  • Participate broadly within the industry, joining associations and attending events to stay connected to human resources and employee communication trends
  • Maintain an understanding of our competitor's employee communication capabilities and improve our offerings and processes accordingly

    • Develop working relationships with producers and service team members to become an integrated extension of their team and work together to understand client needs and use as an opportunity to create services or find tools to address their issues
    • Partner with other client facing colleagues who similarly service our clients (e.g. Wellness, Technology, etc.) to ensure one cohesive approach and timeline to address client goals and needs

      • Manage time effectively to prioritize workload, client service requests, and service parameters
      • See the project through the approval process
      • Adhere to project deadlines

        • Build strategic, personalized relationships with key producers and sales leaders to understand their needs and improve our communication services
        • Mentor team members starting with onboarding and training, then supporting their work through guidance and perspective from their recent experiences and tenure on the team
          • 5+ years of marketing, communications and/or public relations experience
          • Local travel within the Chicagoland area

            • BS/BA in marketing, public relations, communications, business or a related field
            • Knowledge of employee benefits programs: employer-based healthcare, voluntary benefits, retirement benefits, employee assistance programs, etc.
            • Advanced skill level in Microsoft Office Suite
            • Demonstrated experience with email marketing and/or marketing automation platforms, such as Eloqua
            • Knowledge of AP style guidelines

              We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs. For more information about our company, please visit us at:

              Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.


Keywords: Marsh & McLennan Companies, Inc., Schaumburg , Benefits Communications Manager (MMA Midwest), Executive , Schaumburg, Illinois

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