[Only 24h Left] Associate Director - Life Sciences Advisory - Patient Support Programs (Pharma)
Company: Guidehouse
Location: Chicago
Posted on: July 8, 2025
|
|
Job Description:
Job Family: Strategy & Transformation Consulting Travel
Required: Up to 50% Clearance Required: None What You Will Do: The
Patient Services team provides program design, implementation, and
monitoring services to pharmaceutical, biotechnology, and medical
device, companies. We support our clients across the lifecycle of a
product to determine the right suite of Patient Support Programs
(PSPs), bring them to life through strong partnerships with both
manufacturers and third-party vendors through implementation, and
ensuring that they are achieving their strategic intent through
nuanced and bespoke program monitoring solutions. In this role you
will be accountable for growing and managing client relationships
while managing client expectations. You will become the client’s
trusted advisor that contributes to the “key client” business
development strategy. You will be accountable to develop business
with new buyers within key client/s, drawing upon industry and
client connections as well as trends and Guidehouse solutions. As
you sell and deliver great work you will also identify and evaluate
issues of risk for both Guidehouse and for Guidehouse’s
relationships with clients. You will oversee multiple projects
simultaneously of all varying sizes and durations to ensure quality
control and key client’s perceived value while supervising,
mentoring and developing Guidehouse personnel. As a member of the
Patient Services leadership team, you will be tasked with the
identification and development of new offerings based on evolving
industry needs and team capabilities. You will also be involved in
non- client related firm- building activities as a leader in the
firm. Common projects include: - Develop Patient Services Program
Blueprints and detailed program designs, including defining the
desired customer and customer experience, the mix of programs and
services, and level of support provided - Identify emerging digital
technologies to optimize Patient Services offerings and identify
novel ways to address persistent patient and customer challenges -
Advise client partners on the optimal PS operating model to address
unique product and TA needs, including identification, assessment,
and selection of vendor partners to deliver innovative customer
experiences - Defining methodologies to measure and benchmark the
effectiveness of PS program performance; analyze metrics to provide
strategic insights - Supporting the requirements definition and
operational build out of both in-house and outsourced PS HUBs &
additional related programs (e.g., financial support, treatment
management support) - Supporting the identification of business
development opportunities & subsequent pull through of business
development activities (e.g., proposal development, scoping) What
You Will Need: - BA/BS degree in Science, Biomedical Engineering,
Healthcare, Business or related course of study. - 7-10 years of
Life Sciences (Pharmaceutical, Biotech, Specialty Pharma and/or
Medical Technology) consulting experience or blend of consulting &
industry experience. - Subject matter expertise in patient services
programs, including Patient Services program design, PS regulatory
/ compliance issues, patient journey development particularly for
specialty medications (e.g., high cost, biologics, CAR-T, REMs,
drug-device combinations), Organizational design and change
management, and Primary research. - Ability to work independently
but with oversight from management. Experience in managing
components of projects, ownership of workstreams and/or analytics
and supervising, coaching or mentoring others in daily tasks is
required. - Must possess strong analytical skills (Excel, Access,
etc.) and leverage analytic techniques to use data to guide client
and team decision-making. - Must have advanced data collection,
research, information finding experience and explore solutions that
challenge critical thinking. - Proven track record generating
revenues with existing clients demonstrating a passion for
developing high value client relationships and executing on an
account penetration strategy that results in account growth
directly or indirectly. - Experience managing projects to timeline,
scope and budget on multiple teams simultaneously. - Must be
willing and able to travel to client sites across the US, up to 33%
of the time. - Authorized to work for any US employer without
sponsorship. What Would Be Nice To Have: - MBA / PhD / PharmD / MD
degree preferred. - Demonstrated commitment and passion for the
Healthcare and Life Science industries. - Excellent written and
oral communication skills and ability to produce client ready
deliverables including PowerPoint presentations. - Ability to grasp
and communicate clinical and business implications of technically
complex products and services. - Excellent attention to detail and
ability to review work product of self and others and produce work
product and deliverables that require minimal re-work or editing. -
Collaborative and a team player. The annual salary range for this
position is $135,000.00-$225,000.00. Compensation decisions depend
on a wide range of factors, including but not limited to skill
sets, experience and training, security clearances, licensure and
certifications, and other business and organizational needs. What
We Offer: Guidehouse offers a comprehensive, total rewards package
that includes competitive compensation and a flexible benefits
package that reflects our commitment to creating a diverse and
supportive workplace. Benefits include: - Medical, Rx, Dental &
Vision Insurance - Personal and Family Sick Time & Company Paid
Holidays - Position may be eligible for a discretionary variable
incentive bonus - Parental Leave and Adoption Assistance - 401(k)
Retirement Plan - Basic Life & Supplemental Life - Health Savings
Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability - Student Loan PayDown -
Tuition Reimbursement, Personal Development & Learning
Opportunities - Skills Development & Certifications - Employee
Referral Program - Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program - Mobility Stipend About
Guidehouse Guidehouse is an Equal Opportunity Employer–Protected
Veterans, Individuals with Disabilities or any other basis
protected by law, ordinance, or regulation. Guidehouse will
consider for employment qualified applicants with criminal
histories in a manner consistent with the requirements of
applicable law or ordinance including the Fair Chance Ordinance of
Los Angeles and San Francisco. If you have visited our website for
information about employment opportunities, or to apply for a
position, and you require an accommodation, please contact
Guidehouse Recruiting at 1-571-633-1711 or via email at
RecruitingAccommodation@guidehouse.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodation. All
communication regarding recruitment for a Guidehouse position will
be sent from Guidehouse email domains including @guidehouse.com or
guidehouse@myworkday.com. Correspondence received by an applicant
from any other domain should be considered unauthorized and will
not be honored by Guidehouse. Note that Guidehouse will never
charge a fee or require a money transfer at any stage of the
recruitment process and does not collect fees from educational
institutions for participation in a recruitment event. Never
provide your banking information to a third party purporting to
need that information to proceed in the hiring process. If any
person or organization demands money related to a job opportunity
with Guidehouse, please report the matter to Guidehouse’s Ethics
Hotline. If you want to check the validity of correspondence you
have received, please contact recruiting@guidehouse.com. Guidehouse
is not responsible for losses incurred (monetary or otherwise) from
an applicant’s dealings with unauthorized third parties. Guidehouse
does not accept unsolicited resumes through or from search firms or
staffing agencies. All unsolicited resumes will be considered the
property of Guidehouse and Guidehouse will not be obligated to pay
a placement fee.
Keywords: Guidehouse, Schaumburg , [Only 24h Left] Associate Director - Life Sciences Advisory - Patient Support Programs (Pharma), Executive , Chicago, Illinois