Director of Catering
Company: Westin Chicago Northwest
Posted on: November 19, 2022
Spend a little time getting to know Prism Hotels & Resorts and
you'll quickly find we aren't your typical hotel management
Prism Hotels & Resorts is the best place to start, grow or advance
your career in the hospitality industry. Whether your interest and
expertise lies in management, accounting, sales or engineering,
you'll find a home at Prism--where dedication, hard work and a
commitment to the best results can move you quickly up the career
path of your choosing. Because we believe in mentoring, nurturing
and promoting from within our talented organization, with the
experience and support provided to you by Prism, the sky's the
limit! Founded as a hospitality investment and management firm in
1983, Prism Hotels & Resorts has grown to a company that
successfully manages over nine thousand rooms in twenty-two states.
Our properties range from urban city center airport hotels to
historic properties to exclusive retreats and resorts.
We maintain a constant focus on our associates and on creating the
best work environment out there, one in which you can develop your
skills, further your career goals, and enjoy a balance between work
and home life. And while we take our commitment to success very
seriously, we believe in an atmosphere of growth, development and
fun! Our ability to succeed is based largely on the people we hire
and an unwavering commitment to their personal and professional
fulfillment. We go to great lengths to find the best person to fill
a position, with as much value placed on a friendly and engaging
personality as on a great resume. If you also value and demonstrate
a high degree of integrity, compassion, personal leadership and
resourcefulness, please apply on line!
Scope of Position:
The Director of Catering is responsible for coordinating,
supervising, and directing all aspects of the Catering Department,
with dotted line responsibility for the Banquet Department. The
Director maintains profitable operations and high quality products
and service levels. He/she is expected to maximize revenues and
exceed budgeted revenues, and to develop and implement strategies
to increase business. Must act as a liaison between client and
operating departments to ensure a successful meeting and to
generate repeat business.
--- Approach all encounters with guests and team members in a
friendly, service-oriented manner.
--- Maintain regular attendance in compliance with Prism standards,
as required by scheduling, which will vary according to the needs
of the hotel.
--- Maintain high standards of personal appearance and grooming,
which includes proper dress and correct nametag when working.
--- Comply at all times with Prism standards and regulations to
encourage safe and efficient hotel operations.
--- Must, at all times, be attentive, friendly, helpful and
courteous to all guests, managers, and other team members.
--- Must be able to work with and understand financial information
and data, and basic arithmetic function including hotel-billing
--- Direct the activities of the hotel catering sales team,
providing leadership and motivation necessary to implement
effective sales and marketing strategies and to maximize the
generation of hotel catering sales/revenues.
--- Develop and maintain relationships with key clients in order to
produce group and/or convention business, to include room sales,
food & beverage sales, catering/banquet services.
--- Develop and manage the departmental budget and monitor sales
activities/ performance to ensure actual sales meet or exceed
established revenue plan and to accurately report
--- Direct the scheduling of conventions and group activities at
the hotel and coordinate with other hotel-level departments to
facilitate services agreed upon by the catering and sales office
and prospective clients.
--- Develop hotel-level tactical sales and marketing plans to
support overall system-wide sales plans/strategies and
--- Develop and maintain good relationships with officials and
representatives of local community groups and companies.
--- Assist General Manager in the development and update of the
hotel-level business plan to include input on sales goals and plans
that support the overall business and sales strategies of the
--- Recruit, hire, train, and provide career development for all
catering sales personnel; conduct performance evaluations and
provide feedback to employees using company hiring standards and
--- Follow company policies and procedures and is able to
effectively communicate them to subordinates.
--- Ensure hotel is in compliance with all federal, state and local
laws, including OSHA, EEOC, Wage Hour and Health laws.
--- Assist in coordinating and monitoring all phases of Loss
Prevention in the Banquet and Catering areas.
--- Prepare and submit required reports in a timely manner.
--- Monitor the quality in Banquets to ensure guest
--- Know meeting room set-ups and capabilities.
--- Know sleeping room configuration and types and total inventory
--- Have comprehensive knowledge of all operational departments
within the hotel; guest services, reservations, housekeeping,
audio-visual, switchboard, accounting, restaurants, bars, and
--- Manage booking pace and set pace goals for Catering
--- Handle inquiry calls and outside sales calls, ensuring follow
up within 24 hours.
--- Develop core list of preferred vendors that exhibit standards
--- Establish solicitation goals with Catering Managers, and
monitor all Catering Managers to ensure that revenue goals and
solicitation goals are met or exceeded.
--- Re-solicit past local accounts, generate new business.
--- Maintain pricing integrity and propose upscale menus for
--- Manage existing accounts and follow up with client
re-solicitation to capture future business.
--- Manage space and adjust in order to ensure maximum potential
--- Comply with weekly and monthly forecasting procedures.
--- Participate in MOD program as deemed necessary by
--- Develop Catering sales tools, new menus, themes, decorations
and ideas by keeping abreast of the competition's products'
strengths and weaknesses and customer comments to continually
improve the hotel's services.
--- Perform other duties as requested by management.
--- Attend and/or conduct any training/meetings as required by
Keywords: Westin Chicago Northwest, Schaumburg , Director of Catering, Hospitality & Tourism , Schaumburg, Illinois
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