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Call Center Representative/Customer Service

Company: Medcare Laboratory Incorporated
Location: Schaumburg
Posted on: November 26, 2022

Job Description:

Medcare Labs is looking for Call Center Representatives to handle customer orders and customer service. Pay rate is $13 - $16 an hour depending on previous experience and skills. Looking for full-time employees for the weekdays and part-time for the weekends. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our call center database in a comprehensible wayRequirements and Skils: Previous experience in a customer support role (1+ Years) Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices (TalkDesk) Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree minimumIf interested, please send us a message to set up an interview.Job Types: Full-time, Part-timePay: $13.00 - $16.00 per hourBenefits: Health insurance Work from homeSchedule: 10 hour shift 8 hour shift Day shift Monday to Friday Weekend availabilityAbility to commute/relocate: Hoffman Estates, IL 60192: Reliably commute or planning to relocate before starting work (Required)Experience: Call center: 1 year (Preferred) Customer service: 1 year (Preferred)Work Location: Hybrid remote in Hoffman Estates, IL 60192

Keywords: Medcare Laboratory Incorporated, Schaumburg , Call Center Representative/Customer Service, Hospitality & Tourism , Schaumburg, Illinois

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