Customer Service Specialist, Accounts Receivable
Company: Novaspect Inc
Location: Schaumburg
Posted on: January 19, 2023
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Job Description:
Description:
Novaspect, Inc., an Emerson Impact Partner, the global leader of
automation systems and solutions, is currently offering an
opportunity for an Accounts Receivable Collection Specialist to
join our fast paced, customer oriented team. The successful
candidate will assist with most accounts receivable activities
including on-going review of credit limits, and customer invoicing.
The position's primary responsibility will be to establish and
build relationships with key internal and external customers to
identify and understand non-payment issues. The Account Receivable
Collections Specialist will assist the finance department in the
preparation and review of key financial performance metrics for the
accounts receivable area.Essential Duties and
Responsibilities:Communicate with customers to resolve payment
disputes and review all short payments for validity.Assist in
managing most aspects of the accounts receivable activities.Ability
to quickly recognize a problem, analyze it and arrive at a clear
and concise resolution that will benefit all parties
involved.Ability to build and maintain strong internal and external
relationships to assist in the identification, understanding and
resolution of unpaid balances.Assist in establishing and
maintaining professional processes and procedures to reconcile and
understand customer non-payment issues.Proactively contact
customers before invoices are due to identify customer payment
concerns.Involve inside and outside sales when appropriate to
facilitate communication with the customer and work to receive
payment on past due invoices.Assist the Controller in establishing
credit limits for new customers using various financial
tools/research to access their credit worthiness as well as the
revision of existing customer's credit limits.Actively participate
with team members to achieve company and departmental goals.Any
other duties as assigned including reports as needed
Requirements:
Education and/or Experience:High school diploma requiredExcellent
customer service internally and externallyBe able to speak
professionally and politely on the phone - phone calls should be
used first in collections and not emailsBe able to follow up with
emails that have good business etiquetteTake thorough notes in our
collections systemAbility to multi-task and help resolve internal
requestsWillingness to research a problem and find a quick
resolutionAble to manage difficult customer situations and respond
promptly to customer needs.Excellent interpersonal, verbal and
written communication skillsProven ability to build and support
teamwork.Quickly embraces, learns and applies new technology and/or
procedures. Benefits:Recognized with a Top Employee Benefit Plan
Award in 2020, below you will find our outstanding total rewards
package when you join our team including:Generous paid time off;
starting at 15 vacation days, 10 holidays, and personal time
off401K with 6% company match Employee Stock Ownership Program
(ESOP) Excellent health & wellness benefitsStudent debt & tuition
reimbursementPay:$40K - $55KHours: Monday - Friday, 7:30 or 8am -
4:30 or 5pmOvertime and double time eligible Hybrid schedule after
6 months of employmentPI201411971
Keywords: Novaspect Inc, Schaumburg , Customer Service Specialist, Accounts Receivable, Hospitality & Tourism , Schaumburg, Illinois
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