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Customer Service Specialist, Accounts Receivable

Company: Novaspect Inc
Location: Schaumburg
Posted on: January 19, 2023

Job Description:

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Accounts Receivable Collection Specialist to join our fast paced, customer oriented team. The successful candidate will assist with most accounts receivable activities including on-going review of credit limits, and customer invoicing. The position's primary responsibility will be to establish and build relationships with key internal and external customers to identify and understand non-payment issues. The Account Receivable Collections Specialist will assist the finance department in the preparation and review of key financial performance metrics for the accounts receivable area.Essential Duties and Responsibilities:Communicate with customers to resolve payment disputes and review all short payments for validity.Assist in managing most aspects of the accounts receivable activities.Ability to quickly recognize a problem, analyze it and arrive at a clear and concise resolution that will benefit all parties involved.Ability to build and maintain strong internal and external relationships to assist in the identification, understanding and resolution of unpaid balances.Assist in establishing and maintaining professional processes and procedures to reconcile and understand customer non-payment issues.Proactively contact customers before invoices are due to identify customer payment concerns.Involve inside and outside sales when appropriate to facilitate communication with the customer and work to receive payment on past due invoices.Assist the Controller in establishing credit limits for new customers using various financial tools/research to access their credit worthiness as well as the revision of existing customer's credit limits.Actively participate with team members to achieve company and departmental goals.Any other duties as assigned including reports as needed

Education and/or Experience:High school diploma requiredExcellent customer service internally and externallyBe able to speak professionally and politely on the phone - phone calls should be used first in collections and not emailsBe able to follow up with emails that have good business etiquetteTake thorough notes in our collections systemAbility to multi-task and help resolve internal requestsWillingness to research a problem and find a quick resolutionAble to manage difficult customer situations and respond promptly to customer needs.Excellent interpersonal, verbal and written communication skillsProven ability to build and support teamwork.Quickly embraces, learns and applies new technology and/or procedures. Benefits:Recognized with a Top Employee Benefit Plan Award in 2020, below you will find our outstanding total rewards package when you join our team including:Generous paid time off; starting at 15 vacation days, 10 holidays, and personal time off401K with 6% company match Employee Stock Ownership Program (ESOP) Excellent health & wellness benefitsStudent debt & tuition reimbursementPay:$40K - $55KHours: Monday - Friday, 7:30 or 8am - 4:30 or 5pmOvertime and double time eligible Hybrid schedule after 6 months of employmentPI201411971

Keywords: Novaspect Inc, Schaumburg , Customer Service Specialist, Accounts Receivable, Hospitality & Tourism , Schaumburg, Illinois

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