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Woodfield Mall - Retail Supervisor in Training

Company: Uniqlo Co., Ltd.
Location: Schaumburg
Posted on: January 20, 2023

Job Description:

Position Overview:

Reporting to the Store Manager, the Supervisor in Training is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department or zone exceed customer expectations. Additionally, they are responsible to help train, oversee and develop Sales Associates on store standards.

Key Responsibilities:

- Motivates their team to meet and exceed sales goals

- Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
- Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
- Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
- Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
- Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
- Assists management to identify issues in the store
- Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
- Follows all company policy and procedures & notifies management of any infractions
- Assists with special projects as assigned by management


- Strong communication skills

- Ability to train and develop a team with strong communication skills

- Ability to calculate figures and amounts such as discounts and percentages

- Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 50 pounds

- Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing

Schedule Requirements:

- Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends.


- High School Diploma or G.E.D, Bachelor's Degree preferred

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Keywords: Uniqlo Co., Ltd., Schaumburg , Woodfield Mall - Retail Supervisor in Training, Hospitality & Tourism , Schaumburg, Illinois

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