Hotel Guest Service Agent

Company: Marriott Schaumburg
Location: Schaumburg
Posted on: January 24, 2023

Job Description:

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Communicate with housekeeping to make sure guest rooms are ready
Field customer complaints when necessary


Qualifications:

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Exhibits working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school graduate, GED recipient, or equivalent
Well-versed in taking telephone calls and handling stressful situations


About Company:
Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or LegoLand, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.

Keywords: Marriott Schaumburg, Schaumburg , Hotel Guest Service Agent, Hospitality & Tourism , Schaumburg, Illinois