Hotel Guest Service Agent
Company: Marriott Schaumburg
Location: Schaumburg
Posted on: January 24, 2023
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Job Description:
We are searching for an enthusiastic, service-focused hotel
front desk agent to join our guest services team. You'll welcome
guests, manage accounts, answer inquiries and field complaints to
ensure we deliver an excellent experience to every guest. You will
bring excellent communication skills and a passion for putting our
guests first. If you love interacting with people in a positive
work environment, apply now!
Responsibilities:
Manage room bookings in-person, online, and through incoming calls,
and answer inquiries about guests' needs, including questions about
available rooms, amenities, room rates, special requests, and
rewards programs
General bookkeeping: ensure all hotel guest account information is
accurate and up-to-date
Greet, check-in, and check out guests when they arrive and leave
the premises, distribute keys and room assignments, and record
credit card information
Communicate with housekeeping to make sure guest rooms are
ready
Field customer complaints when necessary
Qualifications:
Excellent time management skills, organizational skills, customer
service skills, and interpersonal skills
Exhibits working knowledge of Microsoft Office and reservation
management systems
1 year of experience in the hospitality industry as a hotel front
desk agent, hotel receptionist, or guest service specialist
preferred
High school graduate, GED recipient, or equivalent
Well-versed in taking telephone calls and handling stressful
situations
About Company:
Marriott Schaumburg is located in the northwest suburbs of Chicago
and boasts easy access to the highway for quick drives to downtown
Chicago or O'Hare International Airport. Discover the shops at
Woodfield Mall or LegoLand, both one mile from our hotel. After a
productive day at Schaumburg Convention Center, unwind at TopGolf
Chicago or continue your work at our hotel.
Keywords: Marriott Schaumburg, Schaumburg , Hotel Guest Service Agent, Hospitality & Tourism , Schaumburg, Illinois
Click
here to apply!
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