Customer Service Specialist

Company: Pacific Advisory Service
Location: Schaumburg
Posted on: March 14, 2023

Job Description:

A top manufacturer in the world of crystal products is looking for a Customer Service Specialist.--- - - -Input sales orders in the system with accurate part ids, prices, costs, and quantities. -
--- - - -Fill out shipping documents properly
--- - - -Pay close attention to changes in customer demand (weekly feed via EDI) and our inventory level to avoid excess inventory or inventory shortage, which might cause a factory line down at customer sites. -Order right quantity of products at a right timing.
--- - - -Work with other parties (both domestic & international) to ensure delivery schedule or resolve account billing or other order problems.
--- - - -Communicate with customers to handle service inquiries and problems.
--- - - -Setup a new account and provide pricing and product information.
--- - - -Promote and maintain positive customer relations.
--- - - -Provide logistic/shipping support of products and samples.
--- - - -Other related duties may be assigned by supervisor as necessary.3+ years working experience in a similar office job (preferred). -
MS Excel & various on-line systems.
ERP (JD Edwards, etc.) experience is a plus.Need to commute during training, but possibly remote thereafter. -(Hybrid)Powered by JazzHR

Keywords: Pacific Advisory Service, Schaumburg , Customer Service Specialist, Hospitality & Tourism , Schaumburg, Illinois