Reservation Specialist (Hotel and Travel Consultant)
Company: Comdata Inc
Location: Schaumburg
Posted on: May 28, 2023
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Job Description:
What We NeedFLEETCOR is currently looking to hire a Reservation
Specialist within our Lodging division. This position falls under
our CLC line of business and is located in Schaumburg, IL. In this
role, you will be responsible for the timely and efficient handling
of inbound inquiries, to source hotel and transportation needs of
clients and their crew. The Reservation Specialist will support the
associated clients with a variety of different issue system related
in an efficient and timely manner by taking ownership of each case
from beginning to end; and will liaise with other departments to
ensure swift and consistent problem resolution. You will report
directly to Jason Stockdale and regularly collaborate with the
related team(s)/department(s)].How We WorkAs a Crew Accommodations
Agent you will be expected to work in onsite with our client's
office in Schaumburg, IL. FLEETCOR will set you up for success by
providing:* Assigned workspace in Schaumburg IL.* Company-issued
equipment* Formal, hands-on trainingRole ResponsibilitiesThe
responsibilities of the role will include:* Receiving inbound
inquiries to source hotel, transportation and travel needs of
clients for their crew and management* Ensuring Reservations
consistency and execution between multiple systems and channels
utilized in the booking process* Obtaining, evaluating, and
providing accommodations and transportation according to client
guideline, requirements and SOPs,* Effectively utilizing all
Customer Service tools and technology to process, track and report
transaction* Professionally responding to all clients and/or
vendors and escalate issues, complaints or service disruptions
according to procedures,* Continually update and maintain company
database with client transactions and sourcing inventories*
Providing continual feedback on customer service processes and*
Interacting with internal departments,* Supporting other
duties/projects as needed* Required to travel to Florida for our
when our client Florida Power & Light requested our staff to be
presentQualifications & Skills* Passion for customer service and
must have relevant work experience* Fluency in English and
preferably one/two more languages* Excellent mental capacity to
make quick, smart, and rational decisions using common sense and
positive attitude* Effective communication skills and great
listening skills* Commitment to continuous improvements, changes
and has a willingness to learn* Thinks creativity and strong
analytical and problem-solving skills* Self-motivated and able to
work independently and as part of a team* Excellent negotiations
skills using different channels and methods of communications
(phone or email)* Excellent interpersonal and client relationship
skills* Ability to work in a call center / service desk
environment* Powerful verbal and written communication skills*
Ability to handle multiple tasks, priorities under pressures and
challenging interactions in a high-volume, fast-paced, and
target-based environment* Ability to follow complex and dynamic
Standard Operating Procedures (SOPs)* Ability to manage and provide
feedback to all types of individuals* Proficient with Microsoft
Office (Word, Excel, Outlook)* Must be able to work flexible hours,
including early mornings, late evenings, night, weekends and
national holidays* High School Diploma or higher qualification is
required* One year experience of hotel/travel industry experience
is necessary* Fluent in English (required) and at least one more
language (Italian, German, French, Spanish is preferredBenefits &
Perks* Medical, Dental & Vision benefits available the 1st month
after hire* Automatic enrollment into our 401k plan (subject to
eligibility requirements)* Virtual fitness classes offered
company-wide* Robust PTO offerings including: major holidays,
vacation, sick, personal, & volunteer time* Employee discounts with
major providers (i.e. wireless, gym, car rental, etc.)*
Philanthropic support with both local and national organizations*
Fun culture with company-wide contests and prizesOur Company &
PurposeFLEETCOR is a global leader in business payments, laser
focused on developing smarter ways for businesses to pay their
expenses. Since 2000, FLEETCOR has developed innovative digital
solutions that help businesses better track, manage, and pay their
expenses. Today, FLEETCOR is an S&P 500 company with hundreds
of thousands of customers using our products in over 100 countries.
Companies of all sizes, industries and geographies rely on our
product portfolio to manage spending more quickly, efficiently and
securely than ever before.We embrace a culture grounded in five key
values: integrity, collaboration, innovation, execution and people.
These values offer you the opportunity to 'thrive & grow' through
career development, volunteer, community, and wellness initiatives.
This allows you to create a balance between professional goals and
personal achievement.FLEETCOR is also committed to building and
nurturing a culture of diversity, inclusion, equality, and
belonging by:* Welcoming people of different backgrounds, cultures,
ethnicities, genders, and sexual orientations;* Empowering our
people to share their experiences and ideas through open forums and
individual conversations; and* Valuing each person's unique
perspectives and individual contributions.Embracing diversity
enables our people to "make the difference" as FLEETCOR and its
more than 8,000 employees continue to shape the future of global
payments. Learn more by visiting www.FLEETCOR.com or following
FLEETCOR on LinkedIn.Equal Opportunity/Affirmative Action
EmployerFLEETCOR is an Equal Opportunity Employer. FLEETCOR
provides equal employment opportunities to all employees and
applicants without regard to race, color, gender (including
pregnancy), religion, national origin, ancestry, disability, age,
sexual orientation, gender identity or expression, marital status,
language, ancestry, genetic information, veteran and/or military
status or any other group status protected by federal or local law.
If you require reasonable accommodation for the application and/or
interview process, please notify a representative of the Human
Resources Department.For more information about our commitment to
equal employment opportunity and pay transparency, please click the
following links: EEO and Pay Transparency#LI-BB#INDSSOther details*
Job Family Service* Pay Type Hourly* Employment Indicator
EmployeeApply Now* Schaumburg, IL, USA
Keywords: Comdata Inc, Schaumburg , Reservation Specialist (Hotel and Travel Consultant), Hospitality & Tourism , Schaumburg, Illinois
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