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Customer Service/Order Entry Specialist

Company: Goodwill Industries Of Southeastern Wisconsin Inc
Location: Schaumburg
Posted on: May 15, 2024

Job Description:

Goodwill TalentBridge is actively seeking a Customer Care Associate for a client to provide an exceptional customer experience emphasizing the value of integrity and teamwork.Monday-Friday Full-Time Schedule 8 AM-5 PMTemp-To-HireStarting Pay $20/HRSummaryOur client located in Schaumburg, IL is seeking a dynamic and customer-focused team member who is ready to provide an exceptional customer experience to their clients. This role focuses on processing purchase orders, sample requests, and handling other general inquiries throughout the day.Responsibilities:Answer any questions the customer may have about available products and servicesEnter customer orders and perform necessary tasks to ensure timely and accurate processingMaintain customer relationships by responding to inquiries promptly and efficiently.Maintain records of customer interactions and transactions, recording details of inquiriesResolve customer issues and complaintsSetup and resolve problems with customer accountsForward information to appropriate departments as needed.Communicate and coordinate effectively with internal departments to ensure a positive customer experience.Provide customers with information on any open orders and invoicesCommunicate with customers via Live Chat to provide real time help and servicesProcess Sample requests using CRM softwareGather and research information as needed to resolve customer issuesSKILLS & ABILITIESStrong verbal and written communication skillsEmpathy and strong listening skillsFamiliarity with MS Office: Email, Excel, Word, or similar systemsExcellent organizational and multitasking skillsFamiliarity with ERP and CRM Systems or Technology AppsEducation and/or Experience:High School Graduate or General Education Degree (GED)Customer Service experience in Manufacturingby Jobble

Keywords: Goodwill Industries Of Southeastern Wisconsin Inc, Schaumburg , Customer Service/Order Entry Specialist, Hospitality & Tourism , Schaumburg, Illinois

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