GC Retail Repair Tech Store 365
Company: Guitar Center
Location: Joliet
Posted on: May 17, 2024
Job Description:
Why Guitar Center? Heres just some of the rewards: For our
employees who are musicians we offer the unique opportunity of gig
leavetake time off to share your music with the world and return to
your job after your tour! Guitar Center offers robust benefitsand
perks, including Medical, Dental, Vision,401K plus company match,
mental health support, paid sick/holiday/vacation time, employee
discount program, and tuition reimbursement options. POSITION
OVERVIEW: Guitar Center embodies the world of creativity and music
by encouraging staff to find their own individual sound. Our
mission is to develop and nurture lifelong musicians and make a
difference in the world by enabling musicians and non-musicians
alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers
first all the while fulfilling our mission. As our Repair Tech
(Guitar), you will provide perform maintenance and repair services
on customer-owned instruments and to assist in maintenance of
specific store inventory, continually building and increasing the
business through great customer experience and quality work. A few
special characteristics that make our Repair Technicians
successful:
- Customer Focus: Understands customer service principles, and
able to provide an excellent customer experience. Able to connect
with customers in a meaningful way. Is approachable, genuine,
knowledgeable, encouraging, passionate, and committed to helping
customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow
through on work activities to capitalize or resolve them. Able to
learn quickly and take positive action without being requested to
do so. Able to develop knowledge and skills including product,
store operations, sales, and leadership.
- Selling: Able to work through GC certification program to gain
a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate
info and techniques so that they are retained. As our Repair
Technician, you will:
- Interact with customers, ensuring a positive customer
experience
- Service customer-owned instruments with a high level of
craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned Requirements:
- Skilled understanding of repairing Guitars Preferences:
- Foundational product knowledge on Guitar Center products Guitar
Center is an Equal Opportunity Employer and provides fair and equal
employment opportunity to all employees and applicants regardless
of race, color, religion, gender, sexual orientation, gender
identity, national origin, age, disability, veteran status, or any
other protected status prohibited under Federal, State, or local
laws. All employment decisions are based on valid jobrelated
requirements. If you are a qualified individual with a disability
or a disabled veteran and are unable or limited in your ability to
use or access our website, you may request a reasonable
accommodation to express interest in a specific opening. You can
request reasonable accommodation by calling 1818-###-#### ext. 2862
or by sending an email to ...@guitarcenter.com. Associated topics:
cashier, client, client service, courtesy clerk, customer
experience representative, customer service, retail associate,
retail sales associate, sales, store associate
Keywords: Guitar Center, Schaumburg , GC Retail Repair Tech Store 365, Hospitality & Tourism , Joliet, Illinois
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