Front Desk Agent
Company: Marriott Hotels Resorts
Location: Warrenville
Posted on: April 5, 2026
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Job Description:
Description Additional Information: This hotel is owned and
operated by an independent franchisee, Sun Development and
Management Corporation . The franchisee is a separate company and a
separate employer from Marriott International, Inc. The franchisee
solely controls all aspects of the hotel’s employment policies and
practices, including hiring, firing, discipline, staffing,
compensation, benefits, and all other terms and conditions of
employment. If you accept a position at this hotel, you will be
employed by a franchisee and not by Marriott International, Inc.
Check-in and check-out guests and respond to inquiries and problems
in an efficient, courteous and professional manner to achieve
maximum customer satisfaction while complying with all SOPs and
LSOPs. FUNCTIONS/REPSONSIBILITIES: •Handle guest registration and
room assignments, accommodating special requests whenever possible.
•Make guest reservations in a prompt and courteous manner,
following the standard reservation systems, software and
expectations of the company and of the brand •Pre-register, block
reservations and take same day reservations and when necessary
future reservations following hotel rate structures, discounts, and
sell strategies. •Handle guest check-ins/check-outs in accordance
with hotel credit/cash handling policies in a efficient and
friendly manner. •Resolve customer complaints; assist customers in
all inquiries in connection with hotel services, in-house events,
directions, local attractions, check cashing, safety boxes, etc.
•Cancel room reservations according to procedures. •Walk customers
in a professional and courteous manner according to procedures.
•Inventory guest room keys according to policy and request
re-keying as necessary. •Assist with responsibilities and duties in
the absence or heavy volume in the areas of Bell Person, PBX
Operator, and Reservationist. •Verify registration cards against
computer to ensure accuracy of name, type of payment, rate, market
segment. •Deliver guest invoices if working overnight shifts
•Perform Night Audit functions as needed, and/or as requested by
supervisor •Assist in other departments when the need arises, as
directed by supervisor. This may include assisting with breakfast
set up or clean-up, assisting with basic property cleanliness such
as trash removal, assisting with basic clerical tasks to assist the
sales, revenue and marketing efforts, and assisting with
housekeeping and/or laundry needs •When needed, assist other
departments and employees with any tasks requested by a supervisor
or manager •Excellent grooming and appearance standards are
required •Excellent verbal and written skills are required
•Problem-solving skills are critical •Ability to take direction and
work independently is required •Promptness and exceptional
attendance is required •Requires a working knowledge of the Front
Desk aspect of Sun's services, policies or operations and a general
knowledge of the hotel. •Requires knowledge of and ability to
operate computer equipment and the reservations system. •Full Time
•$18.50 / h •3 pm – 11 pm shift •Health insurance •Dental insurance
•Vision insurance •Paid time off •Employee discount •401(k)
matching. The hourly rate of pay for this position is $18.50. This
company is an equal opportunity employer. frnch1
Keywords: Marriott Hotels Resorts, Schaumburg , Front Desk Agent, Hospitality & Tourism , Warrenville, Illinois
