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Principal Unified Communications Consultant

Company: Network Data Systems
Location: Schaumburg
Posted on: May 3, 2020

Job Description:

Unified Communications TechnologistConsultant with extensive Cisco UC experience We are unable to sponsorship or use 3rd party for this position. Full time, W2 or 1099 will be considered. Ideal candidates will be technologists who thrive on working all aspects of technology transformation including solution design, pre-sales, architecture, implementation and security. This role provides consultative support as well as some hands-on engineering for enterprise clients with multi-site unified communications environments. A key requirement is Cisco UC experience, specifically Ciscorsquos Hosted Collaboration System (HCS) platform and Contact Center Express (UCCX), coupled with a background in enterprise networking. Our highly talented staff must often work autonomously in a fast-paced environment and are entrusted to deliver outstanding service to our clients. Network Data Systems (NDS) is a proven leader in IT infrastructure consulting and managed services. We are privately owned, profitable, and growing rapidly. More than 85 of our revenue comes from professional services (not hardware), which means our people are at the core of our business. Our vendor partnerships include Cisco, Juniper, F5, Microsoft and VMWare. Our customer partners include ATT, Verizon, CenturyLink and Orange Business Services. All of these organizations trust NDS for one primary reason We deliver. PRIMARY RESPONSIBILITIES Create future-state design, test and implement UCLANWAN solutions Act as a consultant for sales team and external clients Lead the technical management of our highly available HCS core infrastructure environment Assist in preparing bill of materials Lead project implementations ndash independently or as a team lead Partner with project managers to create and verify detailed requirements definitions, project plans, resource requirements, and other implementation requirements Execute best practices in UCLANWAN builds, integration, testing, infrastructure documentation and application solutions Create and assure all technical documentation is thorough and accurate as required by NDS or the client Act as subject matter expert (SME) for UC and maintain applicable certifications and expertise Directing and mentor less senior engineers CORE COMPETENCIES Leadership - reinforce focus, provide motivational support, foster teamwork, empower others, supporting change initiatives, teaching and coaching others, promoting a team environment Communication and Influencing - attention to communication, oral communication, written communication, persuasive communication, interpersonal awareness, influencing others, building collaborative relationships, customer orientation, Preventing and Solving Problems - diagnostic information gathering, analytical thinking, forward thinking, conceptual thinking, strategic thinking, technical expertise, initiative, entrepreneurial orientation, fostering innovation, results orientation, thoroughness, decisiveness Self-management ndash self-confidence, stress management, personal credibility, flexibility SUCCESS MEASURES 85 Utilization 25 or better on Customer Satisfaction Surveys Accurate, thorough and professional documentation Implementation leadership Sales and business development support TECHNICAL REQUIREMENTS Experienced working with external enterprise client environments including but not limited to Cisco Unified Communications Manager, Cisco Unity Unified Messaging (Exchange and Domino), Cisco Unity Connection, Cisco Emergency Responder, Cisco Unified Contact Center Express, Provisioning Manager, Cisco Unified Presence, Microsoft Exchange and Unified Messaging, and Microsoft Lync Server Comprehensive knowledge and hands on experience with Cisco Unified Applications like (CUCM, CUC, CER, UCCX, RMA, Presence, WebEx, Wireless, Video, etc.) Minimum of two major industry certifications (ie CCIE-Collaboration, including CCIE "written and lab" required) Intermediate knowledge of TCPIP, SNMP, DNS, LDAP, WINS, sniffers, Windows Server operating systems, network systems (i.e. Cisco routers switches) Load Balancing, Firewalls, LAN, WAN and High Availability Experience with Cisco Unified Computing Systems (UCS) Excellent technical documentation skills EXPERIENCE EDUCATION AND PROFESSIONAL REQUIREMENTS Bachelorrsquos Degree in technology area of study or equivalent work experience 5 or more years designing, implementing and supporting highly available, redundant UCLANWAN solutions for large enterprise UCLANWAN engagements with 1,000 to 20,000+ endpoints in a multi-site environment Excellent communication skills including written, verbal and demonstrated experience presenting technology recommendations from a business perspective Excellent administrative skills including intermediate skills with Microsoft Word, Excel, Outlook, Visio and PowerPoint OTHER Some travel (up to 25) required for client and company meetings

Keywords: Network Data Systems, Schaumburg , Principal Unified Communications Consultant, IT / Software / Systems , Schaumburg, Illinois

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