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Salesforce Marketing Cloud Developer

Company: Ameex Technologies
Location: Schaumburg
Posted on: January 15, 2022

Job Description:

About Ameex:Ameex Technologies is one of the fastest growing digital transformation companies in US and have been recognized in Inc 5000 consecutively for 7 years. We are headquartered in Schaumburg, Illinois with a global team of more than 600 professionals. We provide strategic digital consulting and growth consulting services to our global fortune 500 and midmarket enterprise clients. We are committed to deliver high quality digital technology, digital product engineering, MARTECH, and end to end experience and engagement solutions to our global customers. For more information on our company, please visit our website at: https://www.ameexusa.com/ .
Our solutions spaces extends in the areas of custom application development, Content, ecommerce, mobile app development, analytics and AI/ML to our clients and pride ourselves in delivering best-of-breed products and services on time and within budget. Our solutions are implemented by world class team of experienced solutions architects, development engineers and Digital IT Managers and are promised to deliver a high quality, on time, highly scalable, easy to maintain, cost-effective solutions that accelerate growth.
SFMC Support DeveloperSchaumburg, IL (Remote work is allowed) FULL TIME & Contract roles are available
Roles & Responsibilities:

  • Troubleshoot production defects that can't be solved by business users and provide preliminary root cause analysis, impact, provide workaround/tactical fix when possible
  • Escalate issues with thorough documented analysis to L2 & L3 for any issues that need further attention
  • Increase efficiency of triaging by documenting recommended steps as well as funnelling information from L3 down to L1
  • Understand batch jobs statuses & technical dependencies that may impact front-end user experience
  • Help identify root cause by problem solving/thinking big picture
  • Document P1/P2 issues
  • Communicate P1 issues to stakeholders, e.g. internal, management, users
  • Assist with documenting and executing operational processes
  • Support Release Management and assist with production application checkouts
  • React and mobilize the team for P1/P2 issues
  • Organize scrum calls for P1/P2 issues (initial and follow up)
  • Promptly and professionally answers incoming calls/emails
  • Work on issues and provide resolution based on agreed upon SLAs
  • Maintain a strong working knowledge of features and functions within the CRM platform
  • Work independently on outstanding items and process improvement projects
  • Manage a team of 5 support personals.Skills And Experience Required
    • Must have 3-5 years of Salesforce Support experience
    • Demonstrated experience with Continuous Integration
    • Able skills on Salesforce Administration
    • Solid understanding of the software development lifecycle and Agile/Scrum based testing, including peer review, test automation, continuous integration.
    • Ability to work with minimal supervision while remaining on-task and deadline oriented.
    • Proven skills in data analysis, data/design verification, and problem-solving
    • Present support stats and metrics to the IT leadership team.
      Suitable candidates can APPLY for this job.

Keywords: Ameex Technologies, Schaumburg , Salesforce Marketing Cloud Developer, IT / Software / Systems , Schaumburg, Illinois

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