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Manager, Information Technology

Company: Society of Actuaries
Location: Schaumburg
Posted on: May 16, 2022

Job Description:

Manager, Information Technology
Manages day-to-day operations of the Information Technology (IT) infrastructure and related platforms for the SOA and Actuarial Foundation, ensuring that the IT services meet the needs of the organizations today and in the future while maintaining fiscal responsibility of the SOA's IT finances and effectively managing business risk.
Technology Infrastructure Management (35%) Manage the day-to-day operations of the Information Technology (IT) infrastructure (including oversight and hands-on duties) across the organization for the following: Technical support for end user workstation hardware and software
Procurement of hardware and software
Telecommunications services (telephone, voicemail, mobile, video conferencing)
Network services (Internet, Local Area Network, VPN, firewall)
Enterprise applications and services (email, Finance, file servers)
Enterprise device management (laptop and mobile)
Cloud infrastructure (AWS, Azure)
Data Center (servers, hypervisors, networking, UPS, HVAC)
Security (network, keycards, endpoint protection, patching, email defense)

Ensure high availability and 24/7 monitoring of the technology infrastructure
Establish and enforce the organization's technology standards and policies
Maintain documentation related to the IT infrastructure

Help Desk Management and End User Support (25%) Manage the Help Desk ticketing process and on-duty schedule, ensuring that end user requests are accurately documented, addressed in a timely manner, and there is sufficient support coverage between 8am and 5pm every business day and rotating after-hours emergency support
Manage the database of information technology assets, ensuring that all hardware and software is accurately tracked, secured, and ensure that the organization is compliant with all software licensing
Provide end user technical support on hardware, software, and assigned systems

Business Continuity Management (10%) Oversee management of the organization's backup system(s) to ensure critical systems, documents, and data are backed up offsite
Ensure organization-wide business continuity plans are in place, tested regularly, and ready
Manage execution of disaster recovery exercise(s) for the IT infrastructure and facilitate regular disaster recovery exercises with others in IT for all other IT platforms

o As a member of the organization's Incident Response Team, coordinate responses to security breaches and necessary mitigation
Vendor Management (10%) Lead the evaluation, selection, and performance of third-party service providers and software packages
Manage the relationships, services, and contracts with vendors, including outsourced managed service providers

Planning and Project Management (10%) Develop short and long-term plans for the IT infrastructure (vision and strategy)
Identify and establish goals as part of the organization's annual planning process.
Manage complex, large-scale mission critical IT infrastructure projects
Create project plans, manage resources, and track project status
Provide management with updates on project status

Financial Management (5%) Process and track invoices (within approval limits)
Provide input to the annual IT budget
Ensure best use of the organization's financial resources in accordance with the budget

Management and Training (5%) Manage the technology onboarding and training process for new hires
Recruit, hire, coach, and retain a team of technology professionals
Maintain awareness of trends in technology and adapt the organization's IT strategy accordingly
Coordinate staff training on hardware and software

Note: This position requires 24-hour on-call support
EDUCATION AND EXPERIENCE REQUIRED (an equivalent amount of training, education and experience will be considered)
Bachelor's degree in Computer Information Systems, Business, or related field is required
At least 10 years experience in the information technology services industry is required, including at least 5 years in a supervisory role
Hands-on technical expertise is required
Proven project management and quality assurance skills are required
KNOWLEDGE, SKILLS AND ABILITIES including competencies that may be representative but not all inclusive of those commonly associated with this position.
Ability to manage multiple projects
Ability to work with sensitive and highly confidential information
Ability to communicate effectively with people and other departments
Knowledge of policy and ability to apply that to unique situations
Ability to make objective decisions using sound judgment
Deep knowledge of security best practices
WORK ENVIRONMENT (environmental and atmospheric conditions commonly associated with the performance of the functions of this job.
Hybrid office environment
Data Center (environmentally controlled area between 60 and 65 degrees)
Occasional work outside of normal business hours
Occasional overnight travel for continuing education or training
SUPERVISORY RESPONSIBILITES AND COORDINATION required to perform the functions of this job.
This position currently directly supervises the following staff: Senior Systems Administrator
Two (2) Systems Administrators

The SOA will provide equal opportunity to all employees and applicants for employment regardless of actual or perceived race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military or veteran status, marital status, order of protection status, gender identity, sexual orientation or any other category protected by applicable law. Such action shall include but is not limited to: initial consideration for employment; job placement and assignment of responsibilities; performance evaluation; promotion and advancement; compensation and fringe benefits; training and professional development opportunities; formulation and application of human resource policies and rules; facility and service accessibility; and discipline and termination.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.


Keywords: Society of Actuaries, Schaumburg , Manager, Information Technology, IT / Software / Systems , Schaumburg, Illinois

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