Mobile Services Operations Engineer
Company: UScellular
Location: Schaumburg
Posted on: June 16, 2022
Job Description:
Mobile Services Operations Engineer
-
ENG001893
This positions focus is on service management operations across our
wireless service domains; in addition to supporting new services in
both todays environment and as services/technology evolve to remain
ahead and ready for the next wireless service. The Mobile Services
Operations Engineer will execute operational responsibility for our
mobile services and assist with creation of new services. This
position provides input and feedback to peers and leadership on
needed improvements and enhancements to mobile services. This
position will perform top-tier level troubleshooting efforts for
restoring service outages in collaboration with other support team
members and organizations as needed.
- Assists with managing effective issue identification and
resolution process. Serves as the focal point for end-to-end issues
/ crisis escalation and resolution on challenging
problems.
- Assist in developing and utilizing analytical and development
tools to proactively manage and support our wireless services
health.
- Coordinate and drive 24x7x365 advanced tier troubleshooting,
including problem resolution, root cause analysis and on-call for
all mobile services.
- Actively participate in key vendor/industry forums to grow
knowledge on the technical aspects of service operations and best
practices
- Participate in industry/vendor forums to improve service
development activities.
- Participate in the development of a full suite of documentation
as it relates to the Mobile Services environement (Call Flows, end
to end topologies, etc.) including tools used for day to day
operations
- Participate in the the development of tools and documentation
to assist call center teams in the resolution of customer tickets
in a timely manner.
- Interact effectively with partner organizations/departments to
support service solutions for our customer-servicing
network.
- Support new services launch with focus on proper operational
readiness and transition.
- Participate in process improvement initiatives, with special
emphasis on wireless service enhancements for the customer
experience.
- Establish and maintain key relationships with partner
organizations with special emphasis on the Mobile Core and Services
Operations and Engineering teams and Device Management
teams
- Work with team peers and call center organizations to improve
ticket handling procedures for customer ticket resolution between
call center teams and the team.
- Collaborate with the Service Engineering delivery and Service
Assurance teams to ensure that operational measures for service
quality are met.
- Identify changes needed in the Mobile Services configuration to
achieve the service availability and reliability goals
- Actively maintains knowledge of current and forward looking
technologies relevant for the team.
- Assists with maintainenance of an inventory of our current
services to expedite the resolution process and advises team on
best approach.
- On-Call
- Bachelor's degree or equivalent experience in related technical
discipline such as Engineering, Computer Science, Information
Technology preferred.
- Networking/System Certifications or related experience
beneficial
- Minimum 3+ years relevant work/industry experience with an
strong knowledge of concepts, protocols, vendors, and industry
trends in legacy and next generation cellular data
networks
- Demonstrated problem solving / analytical skills and knowledge
of analytical tools
- Strong knowledge of vendor-specific solutions for wireless
services, along with knowledge of standards-based application
delivery best-practices
- Strong understanding with Next Generation Networking (NGN)
architecture, LTE, VoLTE, & IMS service implementations based upon
3GPP standards as well as legacy CDMA 1x/EVDO
- Demonstrate a strong working knowledge of End to End (E2E)
Cellular Data Networks/Call Flows and the technologies listed
below:
- Services: VoLTE, Presence, UT Proxy, 4G/LTE, MIP, SIP, VoLTE
and Data Roaming, SMS, MMS , WARN Act/Commercial Mobile Alert
System (CMAS), Message Application Broker (MAB)/Voicemail to Text,
L2TP tunneling from the USCC network to enterprise customer's LNS,
dynamic public IP assignments and static public IP
assignments.
- Core Network Elements: IMS Core and Applications Servers, LTE
S-GW, P-GW, HSS, 1NDS/Subscriber Data Management (SDM) ; PCRF, IMS
and EPC DNS, Security Appliances, DRA, Lawful Interception Gateways
(LIG) for CALEA compliance, CDMA/1xRTT, MIP, SIP, EVDO, Wireless
Data, Packet Data Switch Node (PDSN), Home Agent (HA), Foreign
Agent (FA), AAA, ECS.
- 3GPP Interfaces and associated Technical Specifications: LTE
Traffic and Signaling, User Traffic, IMS Media, Session,
Application and Control Planes, PSTN Signaling, SON - Cx, Gm, Gx,
Gy, ISC, Mb, Mg, Mi, Mj, Mk, Mn, Mp, Mr, Mw, RX, S1-MME, S1-U, S5,
S6a, S8, S11, SGI, Sh, Sp, SWa, SWd, SWm, SWn, SWx, X2
- Network Protocols: TCP/IP, HTTP, DNS, GTP, Diameter, SCTP,
ISUP, SIP, Megaco, MTP, M3UA, UDP
- Tools and Deep Packet Inspection: Netscout, Optima, WNG, SEV1,
TrueCall, CellPage/CellGraph
- Strong working knowledge: CXM, COGNOS, SharePoint, WIKI, Remedy
Trouble and Change Ticketing
- Strong working knowledge: Word, Excel, Outlook, PowerPoint,
Microsoft Project, Visio
- Experience supporting mission-critical services and
applications
- Familiar with process improvement principles (e.g. CI, PDCA
etc.)
- Ability to create / define metrics that accurately reflects the
current state of a given process
- Ability to embrace change and adapt to needed changes
- Excellent verbal, written, and communication skills are
required
- Mobile Services 24x7x365, including 3rd shift staff as
required
- Travel required
Job
:
Engineering
Location(s)
:
Illinois-SCHAUMBURG_IL
Tennessee-KNOXVILLE_TN
U.S. Cellular - is an EEO employer and gives consideration to
qualified applicants without regard to
race/color/age/religion/sex/sexual orientation/gender
identity/national origin/disability/veteran status, pregnancy or
genetic information.
Keywords: UScellular, Schaumburg , Mobile Services Operations Engineer, IT / Software / Systems , Schaumburg, Illinois
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