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End User Technology Specialist

Company: IHMA
Location: Schaumburg
Posted on: June 20, 2022

Job Description:

IHMA is one of the world's most dynamic central reference laboratories, specializing in the field of anti-infectives. We serve the pharmaceutical, diagnostic, and biotech industries. We depend on our talented professionals to provide exceptional customized products and services to clients engaged in the fight against infectious disease.
We have an exciting opportunity for a detailed oriented team player who loves a variety of work, where no two days are the same. We have a wonderful company culture and are looking for bright and talented individuals who want to share in our mission. -We help people help save lives!
It's a mission that motivates and you can be a part of it! -
This position is responsible for the administration, maintenance, and installation of all end user technologies consumed by the organization and supported by the Service Desk. -
Specific Duties:

  • -Maintain a variety of computer equipment, peripherals, printers, computer test equipment, and other computer hardware
  • Purchase and maintain inventory of parts and supplies necessary for the support of IHMA's End-User technologies
  • Participate in the selection of new End-User technologies to meet the ongoing needs of IHMA's End-User Community
  • Operate as a key member of the Service Desk by: -(1) Providing administration and -support of all end-user consumed platforms; (2) Maintaining the integrity of administrative information in end-user consumed platforms; (3) Providing front-line support for all end-user technology incidents; (4) Fulfilling approved end-user technology requests; (5) Providing event and problem management; (6) Utilizing Service Desk runbooks for the resolution of Service Desk issues; (7) Providing end-users with training on end-user technologies; and (8) Participating in on-call rotation to provide global support.
  • Manage User End-Point Security, such as Anti-Malware, Bad Behavior Detection, and OS Patching
  • Manage all aspects of IHMA Mobile Device Management platform
  • Document IHMA solutions in a playbook/runbook format for use by the Service Desk
  • Perform other duties as assigned or needed -Physical Requirements:
  • Must be able to sit and work at a computer for prolonged periods of time.
  • Must be able to lift up to 25 pounds.
  • Must be able to safely carry and use a ladder to work on overhead data cables.
  • Must be able to reach and work over head -Background Requirements:
  • -Four (4) Years of relevant work experience
  • An Associate degree or higher in a Computer Science related field or equivalent certification and experience
  • Demonstrated history of success with the following technology stacks, including: Desktop OS, Cloud Apps, Applications, SSO/IDP, Printing, Networking, Servers, Virtualization

Keywords: IHMA, Schaumburg , End User Technology Specialist, IT / Software / Systems , Schaumburg, Illinois

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