Communications Business Partner Manager- Technology, Channels and Analytics

Company: Zurich 56 Company Ltd
Location: Schaumburg
Posted on: March 12, 2023

Job Description:

Press Tab to Move to Skip to Content Link Share this Job The Communications Business Partner - Technology, Channels and Analytics enables effective communications to diverse audiences by managing and evolving multiple digital internal communication channels, particularly our intranet and e-mail capabilities, while developing an analytics and measurement strategy across internal and external digital channels. Both well organized and creative, this digitally savvy communicator has a passion for technology and can interpret its capacity to connect our 9,000 Zurich North America colleagues. This key role keeps our communications operations engine running smoothly, providing essential services such as managing end-to-end mass email processes, performing quality controls and providing training. This role helps with analysis and reporting on communications effectiveness, team member feedback and channel engagement. The ideal candidate is a collaborator with a positive attitude, who can coordinate and problem solve with colleagues inside and outside the Internal Communications function, including External Communications, Group Communications, Marketing, IT, service partners and technology vendors. As a member of the North America Internal Communications team, he/she will provide ad-hoc project coordination for communication initiatives and channel enhancements, including project management, plan development, template creation, training and other related communications activities. Job Responsibilities: Serves as primary point of contact for communications technology for internal communications, providing technical guidance and recommendations for best approach, timing and channel. Uses a data-led approach to building and deploying appropriate channel recommendations for announcements, campaigns, functional pages, etc. and oversees the editorial planning process. Perform regular site maintenance as needed; troubleshoot issues. Liaise with IT for site development, new features, etc. Oversee intranet site governance, including periodic content reviews, needed maintenance and updating, etc.; work with functional areas on deployment of new content sections. Manage a team of two communications business partners, supporting editorial planning and processes Aligns with the internal team on content posting, creative materials and related links and resources, as well as communications cadence and distribution. Oversee communications technology and channel management, including intranet platforms (CMS), direct mail systems, and internal social channels. Manage Salesforce mass mail processes and establish governance of scheduling, proofreading, tests, and deployment. Maintains distribution lists and tags, including periodic updates. Works closely with IT to ensure lists are accurate and current. Use Google Analytics and/or other tools and applications to monitor and report site usage trends and statistics and comments from all internal channels to measure and report on communications effectiveness. Develop a measurement dashboard inclusive of metrics from internal and external communications channels. Identifies and recommends new technology applications that will improve communications and team member engagement. Write, edit and proof headlines, posts, and responses as needed for diverse communications channels. Basic Qualifications: Bachelors Degree and 7 or more years of experience in the Communications or Marketing area OR High School Diploma or Equivalent and 9 or more years of experience in the Communications are OR Zurich Certified Insurance Apprentice including an Associate Degree and 7 or more years of experience in the Communications or Marketing area Preferred Qualifications: Demonstrated excellent performance as a business partner and/or as a manager Ability and willingness to coach and develop other employees Strategic thinking ability Strong grasp of business issues and how they relate to communications Degree in Communications, Journalism, Marketing, Public Relations, etc. or related fields. - A proven track record in developing, managing and implementing employee communications plans translating into solid and practical delivery programs. Excellent stakeholder management skills, including the ability to work confidently and effectively with senior leaders. - Ability to thrive as a member of a team and to build collaborative working relationships with all levels of staff and management. Excellent interpersonal, strategic planning and project management skills. Excellent verbal and written communications skills. Strong knowledge of communications trends and best practices Broad knowledge of insurance/financial services industry and global marketplace. Experience in handling crisis communications A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 -. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet - Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. - Location(s): AM - Schaumburg, AM - Chicago
Remote Working: Hybrid
Schedule: Full Time
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Linkedin Recruiter Tag: #LI-KJ1 #LI-DIRECTOR -

Keywords: Zurich 56 Company Ltd, Schaumburg , Communications Business Partner Manager- Technology, Channels and Analytics, IT / Software / Systems , Schaumburg, Illinois