Technical Service Representative
Company: Aston Carter
Location: Schaumburg
Posted on: March 15, 2023
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Job Description:
One of the largest commercial food equipment companies in
Illinois is looking to hire a full time Technical Service
Representative to help support and trouble shoot customer equipment
issues over the phone. Located in Lake Zurich, IL Description:-
answering technical questions received from the telephone call
queue, the website and email system- Troubleshooting, diagnosing
and quickly resolving issues end users are having in the field -
Documenting all calls in our Great Plains ERP system so the
recorded information may be used for future analysis- Provide parts
order identification for customers and service providers- Provide
customers and service providers programming and calibration
assistance- Create and process return authorizations in the ERP
system- Participate in the review of returned components and
equipment to verify cause of failure and proper field diagnoses-
Participate in the review and redesign of users guides and parts
manuals- Create recommended spare parts lists for distribution-
Participate in the training of internal and/or external sales and
service personnel- Aid in the development and improvement of the
training program- Aid in identifying developing trend indicators in
field failures- Be an active member of the Quality Improvement
Team, helping identify potential quality improvement
opportunitiesAdditional Skills & Qualifications:- experience
troubleshooting and repairing electrical circuits ranging from
5-24VDC to 120-240VAC single and three phase- experience
troubleshooting and repairing equipment- reading a wiring diagram-
Computer skills - Line Voltage knowledge / Using Multimeter tool-
Low voltage electronics troubleshooting - trace wire harnesses and
know where and how to measure low and high voltage to be able to
help the technician or end user on the phone to diagnose the issue
with their equipment. - Food equipment troubleshooting (ideally
coffee machines or ice makers)- Microsoft Dynamics ERP-
Inbound/outbound phone skillsEmployee Value Proposition (EVP)- 6
month contract to hire - Family focused work environment - Health
benefitsWork EnvironmentOn site Full TimeMonday - Friday 8 hour
shift (7am - 5:30pm) About Aston Carter: Please Note: Scammers are
posing as Aston Carter. We'll never contact you via Gmail,
Telegram, or WhatsApp and we'll never solicit money from you. At
Aston Carter, we're dedicated to expanding career opportunities for
the skilled professionals who power our business. Our success is
driven by the talented, motivated people who join our team across a
range of positions - from recruiting, sales and delivery to
corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless. Established in
1997, Aston Carter is a leading staffing and consulting firm,
providing high-caliber talent and premium services to more than
7,000 companies across North America. Spanning four continents and
more than 200 offices, we extend our clients' capabilities by
seeking solvers and delivering solutions to address today's
workforce challenges. For organizations looking for innovative
solutions shaped by critical-thinking professionals, visit . Aston
Carter is a company within Allegis Group, a global leader in talent
solutions. The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law. If you would like to request a
reasonable accommodation, such as the modification or adjustment of
the job application process or interviewing process due to a
disability, please call or email for other accommodation options.
However, if you have questions about this position, please contact
the Recruiter located at the bottom of the job posting. The
Recruiter is the sole point of contact for questions about this
position.
Keywords: Aston Carter, Schaumburg , Technical Service Representative, IT / Software / Systems , Schaumburg, Illinois
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