Technical Account Manager II
Company: Advantage Solutions
Location: Chicago
Posted on: April 22, 2024
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Job Description:
Technical Account Manager II
Job Locations
US-IL-Chicago
Primary Posting Location : City
Chicago
Primary Posting Location : State/Province
IL
Primary Posting Location : Postal Code
60601
Primary Posting Location : Country
US
Requisition ID
2024-431979
Position Type
Full Time
Category
Professional: (IT, Finance, Legal, HR, Talent Acquisition,
Administrative, Customer Service)
Minimum
USD $58,000.00/Yr.
Maximum
USD $72,000.00/Yr.
Summary
Technical Account Manager II
A Technical Account Manager II is tasked with cultivating and
managing relationships with teams and clients, leveraging deep
knowledge of technology systems and resources within the
Information Technology Division. Serving as a trusted advisor, the
TAM II bridges the gap between supported teams and the broader
Technology team. This role involves developing and executing
strategic plans to enhance functionality adoption among supported
teams, along with providing training and project management to
drive exceptional outcomes. Exceptional communication and
presentation abilities are essential. The TAM II is also expected
to assume additional responsibilities, such as leading special
projects, serving as a subject matter expert on specified
applications, and contributing to the training of new hires. This
role demands the capacity to work both independently and
collaboratively in a fast-paced, dynamic environment, making
informed decisions and meeting strict deadlines. What we
offer:Full-Time Benefits (Medical, Dental, Vision, Life)401(k) with
company matchTraining and Career DevelopmentGenerous Paid Time-Off
Responsibilities:
Responsibilities
The Company is one of North America's leading sales and marketing
agencies specializing in outsourced sales, merchandising, category
management and marketing services to manufacturers, suppliers and
producers of food products and consumer packaged goods. The Company
services a variety of trade channels including grocery, mass
merchandise, specialty, convenience, drug, dollar, club, hardware,
consumer electronics and home centers. We bridge the gap between
manufacturers and retailers, providing consumers access to the best
products available in the marketplace today.
Essential Job Duties and Responsibilities
Trusted Advisor & Technical Expertise
* Relationship Management: Build and maintain strong relationships
with retail teams and clients, acting as a trusted advisor and
primary liaison for technology-related matters.
* Technology Expertise: Demonstrate a deep understanding of
Advantage Commercial Products technology systems and resources,
including hardware and software platforms and Reporting.* Training
and Support: Provide training, project management, and ongoing
support to ensure successful implementation of technology solutions
and new applications.
* Communication and Presentation: Communicate effectively and
deliver compelling presentations to stakeholders, including
participating in client/team meetings.
* Operational Efficiency: Identify opportunities for operational
efficiency and collaborate with IT and business teams on current
and future business needs.
* Technical Problem-Solving: Identify appropriate technical
solutions to business problems and serve as the technology expert
in decision-making processes.
* Team Collaboration: Collaborate with supported teams on
implementing new functionality and best practices, while also being
involved in store calls and team meetings to stay aligned with team
goals and objectives.System Configuration/Troubleshooting
* Understanding how the device and data should function and appear
to the end user.
* Efficiently troubleshooting reported issues (at the field
management level) in all supported technology applications.
* Overseeing the hierarchy structure and maintenance of assigned
teams' database within reporting and all applications.
* Updating and configuring team settings as needed to change how
data is collected in the field.
* Participating in new software release testing to identify bugs
and validate that new functionality is working as expected.
Supervisory ResponsibilitiesDirect Reports
- This position does not have supervisory responsibilities for
direct reportsIndirect Reports
- May delegate work of others and provide guidance, direction and
mentoring to indirect reports Travel and/or Driving Requirements-
Travel is an essential duty and function of this job. Driving is
not an essential duty or function of this job.
- Travel up to 33% Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent
experienceField of Study/Area of Experience:
5+ Years of experience in CRM (Customer Relationship Management
Software) or database maintenance or equivalent experience
2-3 years of CPG (Consumer Package Goods) industry experience
preferred
Training/presentation experience
Skills, Knowledge and Abilities
* Strong analytical and problem-solving skills.
* Excellent organizational and time management abilities.
* Ability to work effectively in a fast-paced, dynamic
environment.
* Strong communication and interpersonal skills.
* Proven ability to build and maintain relationships with clients
and internal teams.
* Ability to adapt to new technologies and learn quickly.
* Project management experience is a plus. Environmental & Physical
Requirements
Office / Sedentary Requirements
Work is performed primarily in an office environment.
Additional Information Regarding Advantage Solutions Job Duties and
Job DescriptionsJob duties include additional responsibilities as
assigned by one's supervisor or other manager related to the
position/department. This job description is meant to describe the
general nature and level of work being performed; it is not
intended to be construed as an exhaustive list of all
responsibilities, duties and skills required for the position.
Advantage Solutions reserves the right at any time with or without
notice to alter or change job responsibilities, reassign or
transfer job position or assign additional job responsibilities,
subject to applicable law. Advantage Solutions shall provide
reasonable accommodations of known disabilities to enable a
qualified applicant or employee to apply for employment, perform
the essential functions of the job, or enjoy the benefits and
privileges of employment as required by the law. Any estimate,
schedule, or guideline provided to associates in this job
description or elsewhere in connection with their jobs is only
intended to help describe job duties and for planning purposes.
Regardless of any such estimate, schedule, or guideline, associates
must always record all time worked for our company (which includes
but is not limited to on-site work time in an assigned store,
office, or other work location; required waiting time;
administrative time; and work-related travel time)..
Important Information
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
position. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of associates so
classified.
The Company is committed to providing equal opportunity in all
employment practices without regard to age, race, color, national
origin, sex, sexual orientation, religion, physical or mental
disability, or any other category protected by law. As part of this
commitment, the Company shall provide reasonable accommodations of
known disabilities to enable an applicant or employee to apply for
employment, perform the essential functions of the job, or enjoy
the benefits and privileges of employment as required by the
law.
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Keywords: Advantage Solutions, Schaumburg , Technical Account Manager II, IT / Software / Systems , Chicago, Illinois
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