Director of Field Service rp31cmwn7dvx

Company: Affinity Executive Search
Location: Lisle
Posted on: May 6, 2024

Job Description:

Full-Time Onsite with Paid RelocationOur Award Winning Client is seeking a Field Service Manager to join their dynamic team. With a track record of excellence and numerous accolades, our client operates nationally and is committed to providing top-tier service in various industries.Summary:As a Field Service Manager, you will lead a team dedicated to delivering exceptional customer service and support in the food, medical, and consumer industries. You will oversee the installation, maintenance, and repair of equipment while ensuring customer satisfaction and meeting regional revenue goals.Essential Duties and Responsibilities:
Lead and coordinate customer service activities, including installation, service, and repair.
Manage projects and prioritize assignments to meet customer demands.
Provide technical and developmental coaching to Field Service Technicians.
Select and train qualified associates, ensuring alignment with department goals.
Maintain a utilization rate of greater than 90% for Field Service Technicians.
Operate within the annual expense budget and contribute to revenue goals.
Stay current on industry trends and technology advancements.Qualifications:
Bachelor's Degree in mechanical or electrical engineering, or related field.
2+ years of field service management experience or equivalent.
Strong organizational and leadership skills.
High technical and mechanical aptitude.
Excellent customer service skills.Supervisory Responsibilities:Directly supervise a team of 3-20 associates, including hiring, training, and performance management.Work Environment:The role requires frequent travel and flexible scheduling to accommodate customer needs.Physical Demands:Must be able to lift and move up to 50 pounds and work in various environmental conditions.Note: Resumes will be maintained in strict confidentiality until such time as we engage in a detailed discussion regarding a specific opportunity, and both parties mutually agree to proceed. We consistently receive new opportunities every day. Should your professional background closely align with the specific requirements of our client, we will promptly reach out to you to initiate further exploration of potential opportunities.

Keywords: Affinity Executive Search, Schaumburg , Director of Field Service rp31cmwn7dvx, IT / Software / Systems , Lisle, Illinois