AGENCY TECHNOLOGY SERVICE REQUEST MANAGER
Location: Chicago
Posted on: June 23, 2025
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Job Description:
Job Requisition ID: 47124 Closing Date: 06/18/2025 ?Agency:
Department of Children and Family Services Class Title: PUBLIC
SERVICE ADMINISTRATOR - 37015 Skill Option: Management Information
System/Data Processing/Telecommunications Bilingual Option: None
Salary: Anticipated Starting Salary (Eff. 7/1/25) $8,281 / month;
Full Salary Range $8,281 - $12,223 / month Job Type: Salaried
Category: Full Time County: Cook Number of Vacancies: 1 Bargaining
Unit Code: RC063 Merit Comp Code: This position is a union
position; therefore, provisions of the relevant collective
bargaining agreement/labor contract apply to the filling of this
position. All applicants who want to be considered for this
position MUST apply electronically through the
illinois.jobs2web.com website. State of Illinois employees should
click the link near the top left to apply through the
SuccessFactors employee career portal. Applications submitted via
email or any paper manner (mail, fax, hand delivery) will not be
considered. Why Work for Illinois? Working with the State of
Illinois is a testament to the values of compassion, equity, and
dedication that define our state. Whether you’re helping to improve
schools, protect our natural resources, or support families in
need, you’re part of something bigger—something that touches the
lives of every person who calls Illinois home. No matter what state
career you’re looking for, we offer jobs that fit your life and
your schedule—flexible jobs that provide the gold standard of
benefits. Our employees can take advantage of various avenues to
advance their careers and realize their dreams. Our top-tier
benefits and great retirement packages can help you build a
rewarding career and lasting future with the State of Illinois.
Position Overview The Illinois Department of Children and Family
Services is seeking an organized, professional, and results
oriented individual to serve as Agency Technology Service Request
Manager. Under administrative direction, this position will
coordinate and serve as liaison with the Department of Innovation
and Technology (DoIT) and external vendors regarding system issues
and service requests. The position will provide professional and
technical advisory functions to the division and the Product
Manager relative to IT services, acting as the division’s expert in
the IT field. The position will also develop programs and manage
the implementation of programs for operational computer and data
needs for the division, while advising the Product Manager and
Deputy Director of issues and the status of projects. Additionally,
this position will manage the procurement of division hardware,
software, and professional services in collaboration with the DCFS
Division of Budget and Finance. This position provides a great
opportunity for a motivated individual who is focused on ensuring
that the division receives IT services to facilitate mission
focused activities in the most efficient, effective manner
possible. DCFS offers a competitive compensation plan, excellent
benefits, and a pension program. The ideal candidate for this
position will have excellent IT capabilities, effective
communication skills, and strong leadership skills. We invite you
to join our innovative team to help make a positive difference in
the lives of the children and families of Illinois. Minimum
Qualifications Requires knowledge, skill, and mental development
equivalent to completion of four years of college. Requires three
years of progressively responsible professional experience in the
fields of management information system, data processing, or
telecommunications. Preferred Qualifications 3 years of
professional experience providing technical advisory functions in
the information technology area of a public or business
organization. 3 years of professional experience conducting program
planning activities in the information technology area of a public
or business organization. 3 years of professional experience
managing the procurement of IT hardware, software, and/or
professional services in a public or business organization. 3 years
of professional experience in the development of strategies for the
improvement of program services in a public or business
organization. 3 years of professional experience serving in a
liaison capacity for a public or business organization. Conditions
of Employment Requires the ability to pass a background check.
Requires ability to travel in the performance of duties, with
overnight stays as appropriate. Requires appropriate valid driver's
license. The conditions of employment listed here are incorporated
and related to any of the job duties as listed in the job
description. About the Agency DCFS is deeply committed to the
welfare and protection of children. Our goal is to protect children
by strengthening and supporting families. In every effort, from
receiving hotline calls to reaching family reunification or foster
care and adoption, children and families are our focus. Work Hours:
Monday-Friday 8:30am-5:00pm Work Location: 1911 S Indiana Ave,
Chicago, Illinois, 60616 Agency Contact: Lily Koehl Email:
lillian.koehl@illinois.gov Posting Group: Leadership & Management
PUC : 90704455 This position DOES NOT contain “Specialized Skills”
(as that term is used in CBAs).
Keywords: , Schaumburg , AGENCY TECHNOLOGY SERVICE REQUEST MANAGER, IT / Software / Systems , Chicago, Illinois
