Product Director - Customer Success/Marketing Cloud
Company: Tableau Software
Location: Schiller Park
Posted on: June 24, 2025
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Job Description:
The Customer Success Adoption team is looking for a highly
driven and collaborative Director to lead research and strategy for
Marketing Cloud adoption. This is a high-impact, cross-functional
role that blends rigorous research, data analysis, and
executive-level communication to accelerate how customers realize
value from their investment in Salesforce. As part of a fast-paced
and high-performing team, you will build adoption strategies
grounded in customer behavior, industry trends, and Salesforce best
practices. You’ll lead qualitative and quantitative research
efforts, analyze usage patterns across customer cohorts, and
synthesize insights into strategic recommendations that influence
product, customer success, and executive stakeholders alike. Sample
Projects You’ll Lead • Define adoption excellence strategies using
“lookalike” customer cohorts to scale what works • Build frameworks
to reach admin and business users, capture goals, and measure
progress toward business value • Execute bridge plans that
transition current customer success practices into future-state
scalable models • Lead industry research studies to inform Customer
Success innovation across product lines • Deliver high-impact
presentations and narratives that engage VP- and SVP-level leaders
with actionable insights Your Impact • Drive product adoption
strategy through a combination of customer data, industry
benchmarking, and Salesforce success patterns • Translate
complexity into executive-ready content that influences decisions
at the highest levels • Proactively identify trends, risks, and
opportunities across the customer base to shape enterprise-wide
strategy • Partner across functions—including Product Management,
Marketing, Data & Analytics, and Customer Success—to align on
metrics and adoption frameworks • Build scalable research programs
that inform both near-term actions and long-term success motions
What We’re Looking For • 10 years in management consulting,
strategy, or customer success roles focused on B2C SaaS • Proven
ability to generate strategic insights that drive measurable
business outcomes • Strong analytical skills with the ability to
identify trends, build frameworks, and guide decisions through data
• Exceptional executive communication skills and comfort engaging
senior leaders with clarity and confidence • Deep experience
leading qualitative and quantitative research in a business setting
• Skilled at cross-functional collaboration and navigating complex
organizations with agility and influence • Familiarity with CRM,
SaaS adoption models, and the Salesforce ecosystem (Marketing Cloud
a strong plus) Preferred Qualifications • MBA or advanced degree in
business, analytics, or related field • Proficiency in SQL and data
visualization tools (e.g., Tableau) • Experience with Excel-based
modeling, cohort analysis, and business case development • Passion
for AI, innovation, and the future of customer success
Keywords: Tableau Software, Schaumburg , Product Director - Customer Success/Marketing Cloud, IT / Software / Systems , Schiller Park, Illinois
