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Manager National Network Operations Center - 3rd Shift

Company: US Cellular
Location: Schaumburg
Posted on: March 27, 2020

Job Description:

Manager National Network Operations Center - 3rd Shift - ENG001375 The National Network Operations Center (NNOC) Manager position is responsible for the monitoring & remote restoration of U. S. Cellular's wireless voice & data network. This position leads a technically diverse team of 10 to 12 associates responsible for monitoring the operational network for U.S. Cellular® in a Tier 1 & Tier 2 environment on a 24x7x365 basis. This position owns, manages and maintains the operational policies of the U.S. Cellular® Engineering organization governed through OLA and SLA. The NNOC Manager is the second point of escalation for the NNOC and its external partners! Provide leadership for the Tier 1 and Tier 2 NNOC teams to achieve superior business results. Establish and drive a culture of accountability and trust builds engaged associates passionately focused on providing a superior network for our customers though the what we value and company behaviors. Lead and advise multi-functional U.S. Cellular® leadership teams, internal and external business partners as well as vendors in resolution of service disruptions within specified timelines. Ensure the highest network availability and reliability by maintaining effective monitoring and restoration (remote) of the voice and data wireless network. This includes CDMA, 1X, EVDO, LTE, VoLTE and various backhaul technologies including Ethernet, IP Microwave, and TDM, Mobile Switching Centers, and all related elements and components of the wireless network. Drive network reliability and availability improvements utilizing tools and analysis from platforms such as ETA Direct, Remedy, Netcool, NECOM, WNG, Operations dashboards, etc. Coordinate and preserve all aspects of the NNOC including connectivity management, element management and integration, network performance, tools, and NNOC processes and procedures. Perform as the second escalation level for critical incidents and events affecting U.S. Cellular's® operational network. Communicate with C-level executives, shareholders, regulatory agencies, and internal partners on network status and restoration actions. Lead and maintain personnel schedules to ensure adequate shift coverage for a 24x7x365 environment (Tier 2). Develop associates through informal and formal training and provide career guidance and evaluate and select personnel to ensure the efficient operation of specific NNOC functions! 5 - 8 years wireless telecommunications, data networking, or operations required and 3 - 5 years leadership experience required. Extensive knowledge of wireless telecommunications, digital networks and data networks is required. Demonstrates excellent interpersonal communications and complex problem solving. Excellent verbal and written skills are required; including experience with developing/presenting presentations up to C-Level Executives. Outstanding problem solving & analysis skills are needed and a track record of successfully building positive work relationships across the organization to motivate a diverse team to a common goal. Bachelor's Degree in relevant field is helpful and must be willing to work 3rd shift. Job : Engineering Location(s) : Illinois-SCHAUMBURG_IL U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: US Cellular, Schaumburg , Manager National Network Operations Center - 3rd Shift, Other , Schaumburg, Illinois

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