Greeting patients and their caregivers on arrival.
Collecting information such as patient details, medical history,
billing, and insurance information, etc.
Preparing patient admission and discharge documentation.
Entering information into databases and maintaining accurate
Relaying information to relevant staff members.
Informing patients and their caregivers of hospital procedures,
policies, and protocols.
Providing patients with billing and payment information.
Dealing with patient questions, concerns, and issues.
Performing general administrative tasks.
Patient Access Representative Requirements:
High school diploma/GED.
Experience in a clerical position preferred.
Knowledge of medical terminology and insurance plans is
Strong administrative and organizational skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office and data entry systems.
Ability to multitask and maintain strong attention to detail.
Compassionate and patient.