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Senior Product Line Director - Cloud Voice global - remote USA

Company: Arkadin
Location: Schaumburg
Posted on: September 12, 2020

Job Description:

Senior Product Line Director - Cloud Voice global - remote USA 1501 Woodfield Rd, Schaumburg, IL 60173, USA


Company Description Boost your career with the Cloud Communications division of NTT, a leading global technology services company bringing together 28 brands including Arkadin, NTT Communications, Dimension Data, and NTT Security. By joining us you will play a key role in a business whose solutions enable a more digitally connected workspace with dynamic collaboration interactions for improved workforce efficiency, productivity and engagement.

With exceptional opportunities in our many offices around the world, your talent will find a place to develop quickly. In fact we are a people company with strong core values & talented employees committed to our mission. In return, we do our best to make sure we give our people the recognition they deserve.

Together we do great things and build a global team that is agile, engaged and able to respond to the ever-changing digital world.

If this sounds like the company you’d like to work with, we’d love to meet with you!

Job Description The Cloud Communications Division of NTT is seeking a Senior Director of Product Management to join the NTT CC Product Group to lead the Cloud Voice product line.

Cloud Voice is the flagship portfolio of cloud-based audio conferencing and PSTN Calling service products that can today be delivered as standalone services or as key elements of a Microsoft and/or Cisco cloud communication ecosystem. It is supported by a global highly redundant SIP infrastructure and leverages NTT’s global MPLS network and global telco partner relationships to deliver exceptional voice quality to users in over 100 countries.

The opportunities for Cloud Voice are truly compelling, as we open up new channels for Cloud Voice to add value to NTT’s customers and partners. As well as constantly investing in broadening our reach and strengthening our Voice-centric capabilities, we are investing in API development, beautiful customer/partner portals, automation and flexible consumption models, to empower our customers, partners and our own global PS & Innovation teams to leverage the power of Cloud Voice in new applications, use cases and business models.

This is a very exciting opportunity for the right candidate to grow and expand this portfolio of innovative Voice-centric service offerings for the NTT group. Reporting directly to the Chief Product and Strategy Officer, the Senior Product Line Director will take responsibility for developing and managing the Cloud Voice portfolio and roadmap.

The role will include:

· Defining and managing the roadmap for the Cloud Voice product portfolio

· Interfacing with Management, our Technology & IS organisation, customers, strategic vendors and partners, market units, product marketing teams, and the Go to Market group.

· Owning the full product lifecycle of your products from product launch to product retirement.

· Defining and agreeing product user stories, features and specifications for the services in the portfolio

· Working closely with CTIO and other delivery groups on the development of the products and services in the portfolio

· Driving continual improvement in the customer experiences our services create and pushing to achieve exceptional customer satisfaction

This role will suit someone with strong product management experience in the telco/Service Provider space, productising and driving innovative roadmaps for Voice services on direct and indirect GTM models.

Main Duties

· Take ownership of and develop the Cloud Voice product line roadmap.

· Assume the ongoing responsibility for the product lifecycle of the current portfolio of Cloud Voice services. Constantly and relentlessly seek opportunities to make the products more client-relevant, more market-relevant and higher quality.

· Engage in market research activities to ensure that the product portfolio aligns to market needs and market direction. This will include working closely with Market Units, the Go to Market team, customers, industry analysts and other market research sources.

· Drive the product line’s product prioritization activities.

· Manage the definition of product requirements and product specifications, developing and presenting business cases for new products and services

· Work closely with architecture and product development resources in our Technology & IS organisation and other product delivery stakeholders to build compelling products and services, ensuring products are developed and managed in line with the product specifications

· Be a subject matter expert in your product portfolio

· Produce product training videos and live stakeholder training sessions as appropriate for your product portfolio

· Produce and manage releases of the appropriate product documentation for your product portfolio, including but not limited to service descriptions, training materials, sales decks and marketing collateral.

· Work with NTT Product Marketing to develop value propositions and go to market collateral.

· Drive product launches into the Cloud Communications market units and the wider NTT group

· As necessary, support NTT Sales by presenting the value proposition for your product portfolio to prospective customers.

· Regularly collect and collate internal and channel feedback on products in your portfolio to drive continuous improvement.


Experience, skills and Qualifications

The ideal candidate will have:

· 5-8 years experience in Product Management, including business case development, requirements definition, value proposition design and product lifecycle management.

· Relevant Technology Experience: Carrier voice services, SIP trunking, Microsoft Teams Direct Routing, Cisco WebEx CCA-SP, Unified Communications, CPaaS.

· A good understanding of the Service Provider and Enterprise Cloud Service Provider markets.

· Stakeholder management experience, influencing stakeholders and product engineering to bring together ideas and concepts into practical outcomes.

· Ability to engage with and influence key internal and external stakeholders

· Excellent written and spoken English and document-writing skills.

· Strong commercial acumen including business case development

· Ability to work to deadlines and manage outcomes in virtual teams

· Awareness of ITIL and Service Management Best Practices and service delivery concepts.

· Experience in project management

Additional Information All your information will be kept confidential according to EEO guidelines.

Senior Product Line Director - Cloud Voice global - remote USA

1501 Woodfield Rd, Schaumburg, IL 60173, USA

Keywords: Arkadin, Schaumburg , Senior Product Line Director - Cloud Voice global - remote USA, Other , Schaumburg, Illinois

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