SchaumburgRecruiter Since 2001
the smart solution for Schaumburg jobs

Inbound Call Specialist 7:00 am - 3:30 pm (Customer Comm Representative II)

Company: Canon USA
Location: Schaumburg
Posted on: November 18, 2020

Job Description:

Location: US-IL-Schaumburg

Requisition ID: 24050

Category: Customer Service/Support

Position Type: Full-Time

Overview

Responsible for answering inbound service calls at level 1 as well as level 2 from high value customers. Also responsible for serving as a back-up to dispatch as needed.

Responsibilities

- Provides outstanding service to customers calling the dispatch team for service.

- Responds to routine customer inquiries via live call or Email as needed.

- Provides follow through on any special customer needs in a timely manner.

- Responsible for handling escalated situations.

- Performs dispatch duties as needed to ensure acceptable response times to customers.

- Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.

Qualifications

- Typically requires general and/or vocational training plus 2 to 4 years of related experience.

- Associate's degree or equivalent required. Some college preferred.

- 2 years prior call center experience required.

- Strong verbal and written communication skills.

- Proficient in MS Office, strong attention to detail, organized and able to multitask.

- Ability to problem solve and handle escalations.

- Must be able to work wide variety of work shift/schedules with short notice.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers .

#CSA

Posting Tags

#LI-KG1 #CSACB #PM20

PI125797977

Keywords: Canon USA, Schaumburg , Inbound Call Specialist 7:00 am - 3:30 pm (Customer Comm Representative II), Other , Schaumburg, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A RECENT GRAD Earn $50,000 - $60,000 in Your First Year!
Description: CDL-A RECENT GRAD Earn 50,000 - 60,000 in Your First Year 2,500 Transition Bonus for Recent Grads Are you looking for a truck driver job with training or want to start your CDL career
Company: Swift Transportation
Location: Mishawaka
Posted on: 11/25/2020

CDL-A Flatbed Truck Driver Jobs
Description: CDL-A Flatbed Drivers Earn Up To 1,200 Weekly Minimum Pay NEW Driver Appreciation Pay Join Montgomery Transport, where we offer CDL-A truck drivers a promising flatbed career with industry-leading (more...)
Company: Montgomery Transport
Location: Mishawaka
Posted on: 11/25/2020

OTR CDL-A Driver - Out 12+ Days - Guaranteed Weekly Pay (Elkhart,IN)
Description: K B Transportation is raising our pay by 0.04 CPM Our new pay package will boost K B Transportation s minimum guarantee to 1,350 weekly and our senior drivers will now be guaranteed 1,450 per week (more...)
Company: K and B Transportation
Location: Elkhart
Posted on: 11/25/2020


cdl a truck driver
Description: UPS is hiring individuals to work as full-time Tractor-Trailer Drivers . This position involves driving a tractor-trailer unit to one or more destinations and then returning to the original domicile (more...)
Company: United Parcel Service
Location: Elkhart
Posted on: 11/25/2020

CDL Driver
Description: UPS is hiring individuals to work as full-time Tractor-Trailer Drivers . This position involves driving a tractor-trailer unit to one or more destinations and then returning to the original domicile (more...)
Company: United Parcel Service
Location: Elkhart
Posted on: 11/25/2020

PCA, Personal Care Attendant for Home Care, Based on life experience, Sign on bonus, flexible hours
Description: Home Care help needed full or part time days Are you passionate about helping those in need Do you have a heart to care for others, help them take care of themselves, and help maintain a clean home (more...)
Company: Interim Healthcare
Location: Mishawaka
Posted on: 11/25/2020

Warehouse Worker - Package Handler
Description: Shift: Sunrise 4:00 AM - 9:00 AM Twilight 5:00 PM - 10:00 PM WAREHOUSE WORKER PACKAGE HANDLER Find out what you ll become as a Package
Company: United Parcel Service
Location: Mishawaka
Posted on: 11/25/2020

Cook
Description: The Crewmember At Raising Cane s, What We Do is serve the Perfect Box, Fast, Friendly, Clean amp Have Fun A Crewmember has the primary responsibility of providing a positive Customer (more...)
Company: Raising Cane's
Location: Mishawaka
Posted on: 11/25/2020

QA SUPERVISOR - 2ND SHIFT
Description: DescriptionPosition at Plumrose Job Title: Quality Assurance SupervisorLocation: Elkhart, IN Our Company, Your Opportunity :Plumrose USA is a company with an 80-year history of providing high quality, (more...)
Company: Plumrose USA
Location: Elkhart
Posted on: 11/25/2020

Process Technician (Injection Molding) - $20 / hr
Description: A plastics company in Elkhart , IN is looking for a Process Technician Injection Molding for a 2nd shift opportunity. Responsibilities: THIS POSITION IS LOCATED IN GOSHEN IN. Performs all work according (more...)
Company: FactoryFix
Location: Elkhart
Posted on: 11/25/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Schaumburg RSS job feeds