Inbound Call Specialist (Customer Communications Representative II)

Company: Canon USA
Location: Schaumburg
Posted on: January 9, 2021

Job Description:

Location: US-IL-SchaumburgRequisition ID: 24197Category: Customer Service/SupportPosition Type: Full-TimeOverview

Responsible for answering inbound service calls at level 1 as well as level 2 from high value customers. Also responsible for serving as a back-up to dispatch as needed.

Responsibilities

- Provides outstanding service to customers calling the dispatch team for service.
- Responds to routine customer inquiries via live call or Email as needed.
- Provides follow through on any special customer needs in a timely manner.
- Responsible for handling escalated situations.
- Performs dispatch duties as needed to ensure acceptable response times to customers.
- Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.

Qualifications

- Typically requires general and/or vocational training plus 2 to 4 years of related experience.
- Associate's degree or equivalent required. Some college preferred.
- 2 years prior call center experience required.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized and able to multitask.
- Ability to problem solve and handle escalations.
- Must be able to work wide variety of work shift/schedules with short notice.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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Posting Tags

#LI-KG1 #CSACB #PM20 PI128319843

Keywords: Canon USA, Schaumburg , Inbound Call Specialist (Customer Communications Representative II), Other , Schaumburg, Illinois