Inbound Call Specialist (Customer Communications Representative II)
Company: Canon USA
Location: Schaumburg
Posted on: January 9, 2021
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Job Description:
Location: US-IL-SchaumburgRequisition ID: 24197Category:
Customer Service/SupportPosition Type: Full-TimeOverview
Responsible for answering inbound service calls at level 1 as well
as level 2 from high value customers. Also responsible for serving
as a back-up to dispatch as needed.
Responsibilities
- Provides outstanding service to customers calling the dispatch
team for service.
- Responds to routine customer inquiries via live call or Email as
needed.
- Provides follow through on any special customer needs in a timely
manner.
- Responsible for handling escalated situations.
- Performs dispatch duties as needed to ensure acceptable response
times to customers.
- Follows established work procedures on routine tasks, and makes
recommendations regarding customer issues when applicable.
Qualifications
- Typically requires general and/or vocational training plus 2 to 4
years of related experience.
- Associate's degree or equivalent required. Some college
preferred.
- 2 years prior call center experience required.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized
and able to multitask.
- Ability to problem solve and handle escalations.
- Must be able to work wide variety of work shift/schedules with
short notice.
Company Overview
About our Company - Canon Solutions America provides industry
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With the technology offerings of the Canon and Oc brands, Canon
Solutions America helps companies of all sizes find ways to:
improve sustainability, increase efficiency, and control costs in
conjunction with high volume, continuous feed, digital and
traditional printing, and document management solutions. A wholly
owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is
headquartered in Melville, N.Y. and has sales and service locations
across the U.S.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan, profit
sharing, success sharing, educational assistance, recognition
programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at .
#CSA
Posting Tags
#LI-KG1 #CSACB #PM20 PI128319843
Keywords: Canon USA, Schaumburg , Inbound Call Specialist (Customer Communications Representative II), Other , Schaumburg, Illinois
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