inbound call specialist i (customer communications representative i)
Company: Canon USA
Location: Schaumburg
Posted on: January 14, 2021
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Job Description:
Location: US-IL-SchaumburgRequisition ID: 24210Category:
Customer Service/SupportPosition Type: Full-TimeOverview
Responsible for ensuring all service calls are answered and entered
into company systems in a timely and accurate manner. Responsible
for providing the best possible customer service to internal as
well as external customers. Must be able to handle level 1 call
types.
Responsibilities
- Provides outstanding service to customers calling the dispatch
team for service.
- Responds to routine customer inquiries via live call or Email as
needed.
- Provides follow through on any special customer needs in a timely
manner.
Qualifications
- High School diploma or equivalent required.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized
and able to multitask.
- Successful completion of Call Taker New-Hire training and
introductory period.
- Must be able to work wide variety of work shift/schedules with
short notice.
Company Overview
About our Company - Canon Solutions America provides industry
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With the technology offerings of the Canon and Oc brands, Canon
Solutions America helps companies of all sizes find ways to:
improve sustainability, increase efficiency, and control costs in
conjunction with high volume, continuous feed, digital and
traditional printing, and document management solutions. A wholly
owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is
headquartered in Melville, N.Y. and has sales and service locations
across the U.S.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan, profit
sharing, success sharing, educational assistance, recognition
programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#LI-KG1 #CSACB #PM20 PI128319465
Keywords: Canon USA, Schaumburg , inbound call specialist i (customer communications representative i), Other , Schaumburg, Illinois
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