Customer Support Associate
Company: Aerotek
Location: Schaumburg
Posted on: January 14, 2021
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Job Description:
Aerotek has an immediate opening for a Customer Support
Associate in the Schaumburg, IL office.SummaryEnsuring our contract
employees, clients, and sales teams receive superior service in the
areas of human resources, accounting, and administrative support.
Essential Duties and ResponsibilitiesThe Customer Support Associate
(CSA) is responsible for ensuring our customers including, but not
limited to contract employees, clients and local sales teams
receive superior human resource, payroll and benefits support. The
CSA is also the primary liaison with the corporate office regarding
all accounting related issues. Specific responsibilities include:*
Ensuring front office customer service (telephone and reception
desk).* Completing internal payroll.* Managing timecard audit and
collection (including contacting contractors and/or clients for
missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing
report audit.* Managing the distribution and explanation of
expected and actual commission numbers.* Resolution of all spread
and commission related issues. * Ensuring timecards for AHCS
exception accounts are submitted to corporate associate in a timely
manner. * Managing the Unemployment Process including claims and
hearings.* Managing the Worker's Compensation Program including
education, filing claims and alternate light duty locations. *
Managing the processing of payroll (sort, stuff and mail).*
Resolution of all payroll and invoicing issues (adjustments, lost
checks, invoice issues, etc.)* Managing all filing.* Ensuring an
adequate supply of Pre Employment Packets are on hand.* Completing
pre employment paperwork with contractors.* Managing contractor and
internal benefits program. * Ensuring the accurate and timely entry
of starts and finishes in PeopleSoft.* Audit of New Starts
reports.* Managing the HR folder process.* Selling Direct Deposit
or electronic deposit and CashPay to all contractors and clients.*
Managing the use of DHL or FEDEX.* Ensuring the timely processing
of Tax Credit Forms.* Ensuring adequate levels of administrative
and galley supplies.* Managing P Card account.Supervisory
ResponsibilitiesTo ensure that the highest level of customer
service is provide to our internal and external customer and
employees. The CSA must carry out the supervisory responsibilities
in accordance with the organization's policies and applicable laws.
QualificationsTo perform this job successfully, an individual must
be able to perform the essential duties satisfactorily. The
requirements listed below must be met to perform the essential job
duties and responsibilities. Education and/or ExperienceBA/BS
degree in Human Resources, Business, and Accounting preferred.2 +
years experience in a customer service related position.Ability to
priorities, organize, problem solve and meet deadlines and
goals.Ability to communication effectively and provide proper
follow up.aerotekfsgThe company is an equal opportunity employer
and will consider all applications without regards to race, sex,
age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any
characteristic protected by law.If you would like to request a
reasonable accommodation, such as the modification or adjustment of
the job application process or interviewing process due to a
disability, please call 888-237-6835 or email accommodation@aerotek
.com for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aerotek, Schaumburg , Customer Support Associate, Other , Schaumburg, Illinois
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