Dispatch Supervisor

Company: Canon USA
Location: Schaumburg
Posted on: January 16, 2021

Job Description:

Location: US-IL-SchaumburgRequisition ID: 24360Category: Customer Service/SupportPosition Type: Full-TimeOverview

Canon Solutions America's Dispatch Supervisors are responsible for day to day supervision of the dispatch department.

Responsibilities

- Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules.
- Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets.
- Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort.
- Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel.
- Evaluates performance based on weekly reports.
- Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts.
- Sets appropriate example with professionalism, and good attendance and punctuality.
- Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions.

Qualifications

- Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Minimum 2 years experience as a Lead.
- Detail oriented, articulate, strong communication skills and well-organized.
- Microsoft Office background, particularly Excel, required.
- Prior Oracle experience/testing a plus.
- MWA (ADS) experience preferred.
- May occasionally work a different shift due to business needs.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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Posting Tags

#LI-KG1 #CSACB #PM20 PI128716263

Keywords: Canon USA, Schaumburg , Dispatch Supervisor, Other , Schaumburg, Illinois