Dispatch Supervisor
Company: Canon USA
Location: Schaumburg
Posted on: January 16, 2021
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Job Description:
Location: US-IL-SchaumburgRequisition ID: 24360Category:
Customer Service/SupportPosition Type: Full-TimeOverview
Canon Solutions America's Dispatch Supervisors are responsible for
day to day supervision of the dispatch department.
Responsibilities
- Monitors all telephone queues to ensure that the Dispatchers are
at their desks, logged on and ready to work during the hours
designated by the individual work schedules.
- Guides Lead Dispatchers to ensure that the customer pick up times
and technician pick up times are within targets.
- Responsible for guiding and controlling all incoming and outgoing
calls from BSM technicians and customers when necessary within the
region, and to work along with Service management to ensure
compliance and direction of effort.
- Coordinates efforts with Dispatch Manager to control and guide
Dispatch personnel.
- Evaluates performance based on weekly reports.
- Communicates with internal departments such as Data Management,
Customer Service, Operations Managers, Credit and Collections, and
Contracts.
- Sets appropriate example with professionalism, and good
attendance and punctuality.
- Perform all required management tasks regarding personnel
including interviewing, training, employee development and employee
discussions.
Qualifications
- Requires 5 years of related experience and management of two or
more regular full-time employees; bachelor's degree in a relevant
field preferred.
- Minimum 2 years experience as a Lead.
- Detail oriented, articulate, strong communication skills and
well-organized.
- Microsoft Office background, particularly Excel, required.
- Prior Oracle experience/testing a plus.
- MWA (ADS) experience preferred.
- May occasionally work a different shift due to business
needs.
Company Overview
About our Company - Canon Solutions America provides industry
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With the technology offerings of the Canon and Oc brands, Canon
Solutions America helps companies of all sizes find ways to:
improve sustainability, increase efficiency, and control costs in
conjunction with high volume, continuous feed, digital and
traditional printing, and document management solutions. A wholly
owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is
headquartered in Melville, N.Y. and has sales and service locations
across the U.S.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan, profit
sharing, success sharing, educational assistance, recognition
programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at .
#CSA
Posting Tags
#LI-KG1 #CSACB #PM20 PI128716263
Keywords: Canon USA, Schaumburg , Dispatch Supervisor, Other , Schaumburg, Illinois
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