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Level 1 Help Desk Support

Company: TEKsystems, Inc
Location: Schaumburg
Posted on: January 16, 2021

Job Description:

100% remote after week of training Top Skills 1. Call Center/Help Desk Experience 2. Experience Troubleshooting in MS Office Applications 3. Experience Troubleshooting in Windows 7/10 4. Active Directory - PW Resets, Account Unlocks, Understanding how to navigate the different tabs. Job Description --- Respond to incoming calls, voicemails, web-submissions, emails and chat for assistance from clients experiencing technical issues --- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications) --- Document client issues in various call tracking systems --- Assist with advanced troubleshooting Additional Skills & Qualifications Outgoing personality, confident, willing to work with a team, career oriented. EVP: - Offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives, and profit sharing. - Career Growth About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Inc, Schaumburg , Level 1 Help Desk Support, Other , Schaumburg, Illinois

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