Retail Teller Regional Float
Company: Heartland Bank and Trust Company
Location: Schaumburg
Posted on: January 15, 2021
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Job Description:
We are looking for someone that is willing to travel and work in
different locations. This schedule will vary due to branch needs.
This position covers branch staffing needs of our Genoa, Hampshire,
Huntley and Schaumburg offices.Position SummaryRetail Tellers are
the frontline representatives and therefore the face of Heartland
Bank and Trust within the communities we serve. This essential,
service-oriented role is responsible for relationship development
and efficient and accurate processing of customer transactions.All
Heartland Bank Retail Tellers are customer-oriented, and ready to
meet the retail transactional needs of any Heartland Bank customer
any time and to the very best of their ability.Retail Tellers
proactively promote all Heartland Bank products and services, and
build loyalty by handling customer transaction needs and actively
offering solutions to meet their needs.Fully developed Heartland
Bank Retail Tellers are highly-skilled, trusted, able to respond to
transactional needs of consumers within their community in a manner
that is fully compliant with Heartland Bank policies and industry
regulations.Essential Job Functions* Perform Teller transactions
throughout the day, paying specific attention to detail, accuracy,
efficiency, and possible fraud. Handle large amounts of cash. Pay
attention to detail. Count cash and replenish cash, balance
transactions, and meet all cash handling policy requirements.*
Follow all bank policies and procedures, while exercising good
judgement ensuring that risk of fraud is minimized.* Manage the
customer experience by greeting customers and answering the phone
promptly and professionally, while assessing the unique needs of
each customer.* Understand and promote Bank products, services, and
A+ Customer Experience program.* Manage multiple tasks and
responding to pressure and change with poise and confidence.*
Recognize customer needs and potential relationship building
opportunities.Core Essential Job Requirements* All employees must
be able to relate well to customers and coworkers in a positive
atmosphere of mutual respect without exhibiting behavioral
extremes* Provide exceptional customer care (both internal and
external) in a manner that satisfies individual needs of each
customer and builds loyalty to Heartland Bank* Maintain
confidentiality of all customer and employee information*
Demonstrate attention to detail and produce accurate, high quality
work* Produce an amount of work that meets or exceeds job
expectations* Fully utilize systems, tools, training and resources
provided to maximize potential* Respond positively to feedback and
redirection* Assist other departments as needed* Demonstrate
regular attendance and punctuality* Positively promote Heartland
Bank within the community* Speak English clearly* Make calls on
customers and non-customers to develop new business and to enhance
relationships with existing customers* Participate in various
professional associations (exempt-employees) and community
activities to enhance the Bank's image and to further personal
developmentOther Job Requirements* Participate in various retail
and bank projects as necessary.Computer Skills* Basic computer
skills with interest and ability to learn new applications*
Proficient in Onbase look up, Xperience inquiry, Xperience Teller,
ISNet, OTRS usage, Synapsys usage, OnBoard Deposits, eSign and all
standard Microsoft applicationsEducation and Experience
Requirements* High School Diploma or equivalentPhysical
Requirements* Regularly: reaching with arms and hands, stooping,
kneeling, crouching, and/or crawling, talking, feeling/touching,
vision - close, peripheral, depth, ability to adjust focus, lifting
objects up to 30 pounds* Frequently: standing, walking, hearing*
Occasionally: sitting, climbing and/or balancingHeartland Bank and
Trust Company is an Equal Opportunity Employer
Keywords: Heartland Bank and Trust Company, Schaumburg , Retail Teller Regional Float, Other , Schaumburg, Illinois
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